Business ProfileforA-1 Plumbing

On 4/5/2023 A 1 Plumbing sent out Brian to fix a continuous leaking of water from my bathtub hot water faucet. Brian states he could not fix the problem because he could not get a seal. States he would have to replace the valve body and in order to do that the tile and sheet rock would have to be removed first and that he could not do that I would have to get someone else to remove tile and sheet rock. And Brian states he would call ******** **** ****** to find out if the valve body would be covered under the warranty and would leave my ticket open and would call me back with whether warranty covered valve body replacement. I called someone to come take the tile out. He looked at the faucet and took the knob and seals out that the plumber had put the new seals in and found the boxes of the "repair kit" in the trash can. The seal was put in wrong on the hot side and he put it in correctly and the leaking stopped. I did not get a return phone call from A1 plumbing until 4/14/2023. Emily called to ask if I wanted to proceed with the work order. I told her that I have never heard back if the work would be covered by ***. She put me on hold and called Brian to ask. She states that the plumbing work is covered but the tile work is not. I asked if Brian was a licensed plumber, she states yes. I explained what happened and she argued with me. Told me I was only out $85. I explained that if I would have had the tile taken out and put back in the expense would have been even greater and that $85 is $85. Thank goodness I had a second opinion or I would have been out more money. I think a licensed plumber should have known how to fix and fix it properly. Emily was extremely rude and said "We will let *** know you had the plumbing fixed by a non licensed person." Unfortunately a licensed person could not fix it so I had to get someone else. Invoice number 15238. Apparently they do not know what they are doing. Water would've ran for 10 days by the time they called me back.