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Complaint Details
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Initial Complaint
12/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received a postcard in the mail from this business and, on December 9, 2021, signed up for bi-weekly mowing service from March through November and monthly service from December through February. After signing up for service and agreeing to a 5 mow minimum, I received an email from Tom **** stating my first service will be on December 16, 2021. MowPros LLC never showed up. As a result, at the end of the day, I called and was told that the crew is running behind and they will be having a special expedition crew working until December 22, 2021 and my lawn would definitely be taken care of before Christmas. On December 17, 2021, sent me an email saying Merry Christmas. "Our office will be closed December 20th through December 31st." It is now December 29, 2021 and MowPros.com did not come to take care of my lawn. As such, I do not wish to do business with this unprofessional and rude company. Therefore, since the business breached our contract by not servicing my lawn, I want the business to cancel my contract and remove my credit card information on file. I do not authorize them to charge my card. Sincerely, Daniel A. ******, Esq. **** ******** Drive Plano, TX XXXXX XXX-XXX-XXXX
Business response
01/28/2022
Business Response /* (1000, 5, 2022/01/12) */ Contact Name and Title: Shauna **** Contact Phone: XXX-XXX-XXXX Contact Email: ******@mowpros.com Mr. ****** did sign up for our services. I apologize that his service was not completed as requested. Due to the weather, the holiday and Covid-related staffing issues; I regret that we were unable to do Mr. ******'s service. While it is unusual, scheduling issues can happen; and I am sorry that it affected Mr. ******'s service. His account has been canceled as requested. Mr. ******'s credit card was never charged and his billing information has been removed from our system. My apologies to Mr. ******. Consumer Response /* (2000, 7, 2022/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I understand staffing related issues, the business certainly should have called. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.