Business ProfileforGlasshouse Collection

My wedding was in November of 2021 and 2 years later (11/2023), I am still trying to get my items back. I spent almost $300 to ship my wedding bouquet to this company because I liked the look of the work and the variety of items available for my flowers. She let me know she received my bouquet and then I heard nothing for 8 MONTHS, when I was quoted 3-4 months for completion. I had to email her twice to get a response. Conveniently, my items were completed after I emailed and I received my pieces within a month. The pieces were poorly done. There were bubbles and chips in the resin, to the point flower petals were sticking out, details on the mat of the framed piece were completely covered by the frameWAY too many imperfections for the almost $700 investment on very sentimental pieces. I emailed Kelsey again and sent pictures and she told me to send the pieces back and they would be repaired. I had to request a shipping label and that took 3 weeks to get. She received my items back on November 1, 2022. Apparently the frame came apart during shipping (I will take the blame for not securing it well enough) so I was told it would be a longer fix but the other items would take a week to fix. I still do not have them back, over a year later. I emailed AGAIN in June 2023 and was fed more excuses about why my items werent repaired yet. I requested a refund for the items she still has because, at this point, they arent even special to my anymore, just a frustration, and she refused. I have not heard back from her and it is now November 2023. I would not waste your money on this much frustration. I should have read more reviews on this business.