Business ProfileforSignalnet Communications, Inc.

Issue: SignalNet overcharged me a total of $524.86 for 22 days of intermittent unstable internet connectivity. Compensation seeking: Refund for unauthorized ACH of $265.63 from my bank account for so called "early termination fee". See the recent review I wrote on the BBB for Signalnet Broadband for full sequence of events. I ran out of character space. In summary, Signalnet was unable to provide a stable internet connection, but they blamed me when I asked them to end the internet service and they charged me a $250+ cancellation fee. The internet would lose connection 4-5 times a day (it was the worst when I was in a work meeting). It didn't matter if I was using wifi or connected directly through a hard wire cable. I sent several screen shots of internet speed tracking to Signalnet, but my concern went unanswered. Signalnet told me I wouldn't be on the hook for the cancelation fee when I first signed up if they couldn't provide a reliable internet connection. This was a false claim as they charged me anyway when I cancelled the internet service. I cancelled the day after another internet provider (the company uses the same line of sight dish to tower connection) installed their dish and router with reliable internet (all issues were gone). So, I was convinced this was a Signalnet issues and not my device issue like they claimed it to be.