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            Business ProfileLake Lavon Animal Hospital

            Veterinarian

            Contact Information

            456 N Country Club Rd #110

            Wylie, TX 75098

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            Email this Business
            (972) 429-7901

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

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            BBB Rating & Accreditation

            A+

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            Years in Business: 11

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            Business Details

            Location of This Business
            456 N Country Club Rd #110, Wylie, TX 75098
            Email this Business
            BBB File Opened:
            3/26/2021
            Years in Business:
            11
            Business Started:
            1/1/2013
            Business Management
            • Rhonda LaBelle, Practice Manager
            Contact Information

            Principal

            • Rhonda LaBelle, Practice Manager

            Customer Contact

            • Dr. Michael Lamping DVM, Owner
            • Rhonda LaBelle, Practice Manager
            Additional Contact Information

            Email Addresses

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            Industry Tip

            BBB Tip: Choosing a veterinarian for your pet

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Val H

            09/01/2021

            Our elderly dog recently had several teeth pulled and was unable to consume dry dog food. In addition to her being elderly, she is very sensitive to canned dog food and food changes. The technician at discharge told me what specific type of canned dog food to buy for her, designed for easy digestion. I did not know I needed a prescription for it, however, the dog food supply store let me purchase the food as an exception without the prescription. When I spoke to the office the next day, they refused to write me a prescription except for the food they sell in their office (in other words, food they will profit from). I expressed my frustration at this policy and was contacted by Harley (CSM) who then proceeded to speak to me condescendingly and further refused to help me and ultimately our dog who was still recovering from surgery. Aside from how I was personally treated, I have never seen such disregard for animals from a veterinarian's office. We will be finding another more compassionate vet.

            Lake Lavon Animal Hospital Response

            09/03/2021

            We do regret that our technician failed to mention the recommended diet required a prescription. For this we do apologize. However, we never refused to provide a prescription for your pet. In fact, we made every attempt to correct this oversight by (1) emailing you a written prescription, (2) printing out a written prescription for you to pick up, and even (3) contacting the veterinary hospital associated with the store where you were attempting to purchase the diet, and being certain THEY had a copy of the prescription so you could easily purchase the requested diet.

            We have a record of the email correspondence with you verifying that our front desk made every attempt to meet your requests within the bounds of their authority. Yes, they did need to have a Doctor authorize the prescriptions. When you made a request to change diets, they again needed to have a Doctor authorize the change. The Doctor had a full schedule of appointments so, yes, these requests did take some time to process. We did, however, make every attempt to meet the needs of your pet as expediently as was feasible.

            Customer Response

            09/07/2021

            You did provide the prescription, however, you failed to mention this only happened AFTER a contentious and argumentative phone call to me from the front desk and a phone call to me from Dr. *******. I will say Dr. ******* was compassionate and understanding.
            However, in the end, we will not be returning to Lake Lavon Animal Hospital.

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