Business ProfileforPurple

On 5/20 I placed an order from Purple. Once I got my items I noticed I was missing a duvet cover. Upon further research, the item was noted to be delayed for 5+ weeks. I waited 5+ weeks to get that item and it never came. I called Purple and they notified me that I would continue to be delayed for another 2 months. As a result of this delay, I canceled the order.I then initiated a return for the actual duvet, since Purple was not able to meet it's commitment on the duvet cover. I see however that I am responsible for paying for the return shipping for the duvet cover.I called customer support and asked to speak to supervisor ******** on 7/3, who insisted that it was Purple's policy that customers must pay for return shipping. However, I stated that there must be an exception given that:* Purple sold me a sold-out duvet cover and took funds out of my credit card * Purple failed to deliver the item in the 5 weeks it stated the item would be back in stock * Purple further let me know that the item would be out of stock for an additional 2 months * Being unable to use the duvet without its cover, I initiated a return for both items in the set * Purple is making me pay for shipping for the return of the duvet, which is part of the 2 item set * Purple is failing to acknowledge that due to the duvet cover continuing to be out of stock, I cannot use the duvet so it must be returned and I should not be responsible for shipping * Supervisor Jaden ** failed to resolve this issue and provide quality customer service as he stated that I must pay for the return shipping I am asking that Purple provide a full refund for the duvet as they failed to deliver the matching duvet cover, despite my patience in waiting for 7 weeks past their 5 weeks claim, and the item continuing to be sold out, yet despite that, Purple charged my credit card on 5/20 for a sold out item.