Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

AMP Security, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AMP Security, LLC

      1261 S 820 E Ste 300 American Fork, UT 84003

    • AMP Security, LLC

      1261 S 820 E Ste 300 American Fork, UT 84003-3875

    Business ProfileforAMP Security, LLC

    Burglar Alarm Systems
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Dave M Bolen, Allen RE Bolen, and Ryan Lee are also listed as principals of AMP Alarm LLC and Alarm Monitoring Protection Inc. Separate BBB Business Reviews are available here:
    AMP Alarm LLC : click here
    Alarm Monitoring Protection Inc:
    click here .
    See all additional business information

    At-a-glance

    Customer Reviews

    3.32/5stars

    Average of 214 Customer Reviews

    Customer Complaints

    343 complaints closed in last 3 years

    86 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    AMP Security, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • AMP Security, LLC

        1261 S 820 E Ste 300 American Fork, UT 84003

      • AMP Security, LLC

        1261 S 820 E Ste 300 American Fork, UT 84003-3875

      Headquarters
      1261 S 820 E Ste 300, American Fork, UT 84003
      BBB File Opened:
      5/21/2008
      Years in Business:
      15
      Business Started:
      3/2/2009
      Business Started Locally:
      3/2/2009
      Business Incorporated:
      3/2/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • AMP SMART
      • AMP Alarm LLC
      Business Management
      • Mr. Allen RE Bolen III, Owner/Member
      • Mr. Dave M. Bolen, Owner/Member
      • Mr. Michael Melzer, President/COO
      • Mr. Brandon Jacobs, Executive Vice President
      • Ms. Amber Jacobs, Customer Advocate
      • Ms. Laura Smith, Director of Customer Service
      Contact Information

      Principal

      • Mr. Michael Melzer, President/COO

      Customer Contact

      • Ms. Amber Jacobs, Customer Advocate
      Additional Contact Information

      Email Addresses

      Customer Complaints

      343 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/08/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      We were talked into this System in 2017 I have been trying to cancel this absolutely useless system since 2020 I was originally told that I had to pay over 1k in penalty if I cancel it.They have it on file that I tried everything to cancel it.I am still getting a monthly deduction for a system that doesn't work at all , so I don't use it.I get emails from them that the system doesn't work,I was just told by "**** - in the loyalty department" that if I cancel I have to pay $1,850 now to get out of this contract.I can't cancel it, I am not sure what to do.PLEASE HELP. This is the biggest fraud for me now for the last 6 years!
      Read More

      Customer Reviews

      214 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Gattis L

      1 star

      07/13/2024

      I am done with this crappy unprofessional company. Shotty and illegal business p0ractices. I was given a renewed contract that I was unaware of and now they tell me it will cost me approximately $1100 to terminate. Before my first contract ended , I contacted AMP smart and requested a contract end date. The contract end date was provided and a few weeks later an AMP Smart representative called me and informed me that they were upgrading their system and the current system that they installed was incompatible and I would need to upgrade free of charge to me if they were going to be able to continue to monitor my home. I questioned the upgrade stating that I had no intentions of renewing anyway. The representative on the phone assured me that i would NOT be charged. they sent a tech out to install a new system and a couple of days after the upgrade install , another AMP Smart representative shows up at my door stating that I had to sign for the upgraded equipment and once again assured me that I would not be renewed or charged. Well wouldn't you know it? approximately 1 to 2 weeks later I received an email stating that I had renewed for an additional 5 years. I was scammed and they will not let me out of my contract. Run from this company. I feel they are criminal!!

      AMP Security, LLC Response

      07/15/2024

      ******, we appreciate your feedback and will look into this matter. Please contact us by phone at ************ or email at ****************************************** We ask that you reference this review and provide your contact information, so that we can easily locate your account and assist you quickly. We appreciate your business and want to help resolve any frustrations that you may have. 

      Local BBB

      BBB Mountain West

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.