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Customer ReviewsforAuthorize.Net
13 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Nate S
1 star07/02/2024
This company should be ashamed of itself and it's predatory business practices. Like the other reviewers, I wish I had read them before signing up. We're an established business that was looking to add ACH to bypass the slow postal system for checks. They approved us for ACH, so we ran a single test transaction with a client and called to validate everything looked ok. We asked about running additional payments from the client and they said things look great. So the next day we ran 3 more ACH transactions. The following day, we got an email from their risk team that said "We regret to inform you that a business decision has been made to close your eCheck.Net account immediately. Based on our review, all processed funds may remain on hold for a minimum of 90 days from the last processing date."When I called in, I'm told they will not disclose the reason for closing our account and stated our "business model" was the reason. So now this company is going hold $4500 of our money and not release it under any circumstance for 90 days with no proper explanation. We asked to refund our client and they refused. We asked about our client doing a charge back and they warned they would then pull another 4500 from our checking account while still keep the $4500 for 90 days. I offered for our client to talk to them, or send documentation on their letter head stating they would not do a chargeback on a refund, but nothing. They have refused every attempt to resolve this issue with no explanation. I do not understand their business policy to not do a proper background and risk assessment on a business until AFTER they run transactions. Shame on you and what you're doing to small business owners. We're trying to grow and manage our cash flow and improve our collection time from the postal system just to have these crooks take, and I assume earn interest, on ours, and everyone else's money they are holding on to. I will never work with this business again.Review from Stephen M
1 star02/16/2024
It's been several days and I am still waiting for the call back. They have angered many of our clients who are trying to process their ACH payments and they offer zero assistance or explanation of exactly why when you call. Then they simply ignore you forever after they state they will make sure they call you within ***** hours. Fat chance! The support system is the worst I have ever seen. They authorize the CC's which are the most fragile to be tinkered with. Yet they won't allow ACH direct to ********** that actually owns their business and I have been banking with for over a decade? When I asked why? Since we have never had a single financial issue in the history of our business. I was advised it was my business model. The goofy part is they authorize our incoming CC's, but I have to use another service because my business, identical to ****** other businesses like mine in the *** does not have a business model they like? IS it because I am a veteran owned business? And what would that have to do with ACH. Well The A+ rating is interesting. 70+ negatives and you can buy an A+ any other business it would be a D-. I guess you must get 100 negative reviews to get a A++Review from Liz S
1 star02/12/2024
They're good at authorizing transactions but would blame it on someone else like the processor when the money doesn't get to the seller account.Authorize.Net Response
02/14/2024
We appreciate your time in leaving a review for Authorize.net on the BBB platform.
To clear up any confusion about what company to reach out to regarding funding, Authorize.net assists in verifying the transaction details and getting the authorization codes from the customers card issuing bank. Then batches out the transactions and sends them to the ******** Services Provider (***) who handles the movement of funds for the transactions. The *** is the Financial Institution that you have chosen to make your deposits.
I sincerely hope this helps. If you have further concerns please give us a call. We are available 24x7 at **************.Review from Alex
1 star02/02/2024
I closed my account with Auth.net about 12 years ago. Two month ago they started to charge my account again claiming that account is still active. They saved my account information from years before and decided to start taking money from it. This company is a fraud!Review from Sarah D
5 stars01/15/2024
*(******)- ******* who answered Auth.net for me today was so amazing and helpful. He assisted my merchant through how to navigate the site and her account. He's got to be one of the most patient and amazing reps for this company. He knows his stuff Thank you again.***** It tech ******************Review from Grantham H
1 star01/01/2024
Manipulative Business practices, Gov should shutdown these kind of scammers by root. Never used them keep sending us emails to collect $30 monthly fee for what? Pathetic and completely agonized.Review from Scott C
1 star05/01/2023
This is the worst serviceThis is one of the worst service companies we have found in 20+ years in business. Logging on to complete some transaction thru their service, we discovered that Authorize.net had arbitrarily erected an obstacle, in effect a 3rd password, for us to access our account. Tried calling their service number for relief, they said that they may not answer for 10 minutes; at 35 minutes, still no answer. we are seeking another service to settle our credit card payments.Review from Dannie W
5 stars04/12/2023
There is a guy who work here named ******* and he is awesome! I've never seen someone as dedicated to helping the customer like this! I am a developer and I witnessed him making my client needs were fulfilled. When the line would get disconnected he called back immediately. He was VERY PATIENT and kind. This guy makes the company look good. I'm shocked. Good customer like this service is rarely seen nowadays. Thank you **** for a positive experience! You're awesome!Review from Jane S
1 star03/15/2023
My company had an extremely negative experience with Authorize.net. We reported 4 fraudulent e-check transactions to the company. Since it was too late to void the e-checks, Authorize.net advised us to issue refunds before the money cleared. 3 of the e-checks were charged-back due to insufficient funds. One e-check was both charged-back and refunded, resulting in a deficit in our available funds. Authorize.net had never received the funds from the bank, but mistakenly transferred the refunded amount from our existing pool of funds to the originating bank. Rather than return the funds to our account, Authorize.net advised our company to try to charge the same bank account again. The transaction cleared Authorize.net and the funds were transferred to our bank account. Later, Authorize.net reported that this transaction was charged-back due to insufficient funds. They are now attempting to retrieve this money back from us.Our transaction records prove Authorize.net was at fault. Authorize.net has refused to take responsibility for their mistake and refused to retrieve the money from the originating bank account. Overall, this negative experience shows a lack of accountability and responsibility on behalf of Authorize.net due to the mishandling of fraudulent transactions and subsequent errors in their refund and charge-back processes. Therefore, potential users of Authorize.net may want to consider this experience when deciding whether to use the company's services.Review from Ser B
1 star07/11/2022
Charger me for the eCheck service which I never request, asked or used. Do not use this payment gateway.
Customer Review Rating
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