Complaints

This profile includes complaints for Trajector Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trajector Disability, LLC

  619 Technology Ave Ste B33 Orem, UT 84097-6209

  
• 

  Trajector Disability, LLC

  619 Technology Ave Ste B33 Orem, UT 84097-6209

  
• 

  Trajector Disability, LLC

  PO Box 127 Lehi, UT 84043-0127

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting on September 24, 2024, I have been working with this organization and, after over nine months, I’ve discovered that they have failed to attend to my case properly. I was forced to terminate their services on April 16, 2025, and I plan to report them for fraud, neglect, violations of my rights, and causing me mental and emotional distress. Despite my repeated requests for them to record our conversations, I ended up recording each interaction myself. On two occasions, their staff admitted that they were not working on my case at all. Additionally, they reported false information and submitted my casework inaccurately. I have recordings, text messages, and voicemails from my emergency contact to substantiate my claims. Their staff has been rude, exhibited poor customer service, and demonstrated a lack of understanding of California laws. Communication has been virtually nonexistent. I’ve had to do all the legwork and gather all necessary evidence, which they told me was unnecessary, even though it clearly showed my health and mental health issues since before adulthood when I was a ward of the state. As a result of their advice against working, I lost my home and became homeless, despite needing to earn money due to child support obligations. I have faced numerous other challenges as well, and I am likely to file formal complaints against them.

  

  Business Response

  Date: 04/16/2025

  Thank you for taking the time to visit with me today about your concerns.  I am so sorry to hear about the stress and turmoil you are going through.  I am sad that we weren't able to work things out between us, but I respect your decision.  As you have requested, we are withdrawing from your case.  If there is anything else you'd like to discuss, please let me know.   

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This group represented me for over 4 years. Doing absolutely nothing to help me. I am absolutely devastated that they couldnt help me. All of my evidence and cooperation. You just get charged a big amount for your requests for the records. The attorneys could care less about you. Dont waste your time or money on them. They are just trying to buy up smaller firms to make themselves bigger. Its all a waste and a scam they dont care they get paid anyway. So disappointed. Im worse now then when I started and they could care less. Shame on you for hiding behind your degree and robbing people that are suffering.

  

  Business Response

  Date: 04/15/2025

  We care very much about you and have been trying to reach out to discuss the *** decision that you recently received.  Please return our calls so that we can talk about the next steps that need to be taken on your case.  

   

  Regarding your comments that "we don't care," that we "get paid anyway," and that we are "robbing people," please know that we have worked very hard on your case and have spent a significant amount of time trying to help you.  If you don't get approved, we don't get paid.  You know this, and we assume you're only saying these mean things because you're upset.  Please give us a call so that we can discuss your case further and help make sense of everything going on.

   

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Didn't collect medical records or send information to *********************************************

  

  Business Response

  Date: 03/06/2025

  ******, thanks for visiting with me today and sharing your concerns.  I hope that after our conversation, you have a better picture of what's happening at SSA right now and how the delays in processing times are due to issues there.  As you have requested, I am having my office withdraw from your case.  However, if there's anything you need help with in the future, or if there are documents you need copies of, please don't hesitate to reach out.

  We sincerely wish you the best as you move forward with your case.  

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company in September to assist me in filing a disability claim. The contact & all the documents, including the retainer agreement, was submitted via email. After weeks of not hearing from them & being unable to reach them by phone for updates, I contacted another firm in my area to take over my case. Both, myself & the new firm, contacted this company to request a withdrawal of representation. They have not responded to my numerous telephone calls, nor have they responded to the letter of intent from the new firm. My case cannot move forward until this company withdraw as representative. I haven't spoken with any attorneys for this company, they have not requested or received any medical document regarding my case. Basically, they've done nothing to warrant being the representative of record, but they are refusing to relinquish the case so that I may move forward with another firm.

  

  Business Response

  Date: 01/13/2025

  Thank you for bringing this to our attention.  For your information, we have withdrawn from your case and are no longer representing you.  We appreciate you visiting with us regarding your concerns, and we assure you that we were doing all we could to get SSA to process your claim.  The progress we made happened within the normal processing times for Social Security in your area.  Now that we've withdrawn, you can have another attorney pick up where we left off.  Remember that whomever you pick to represent you will still have to work with Social Security and won't be able to make them work any faster.  We wish you the best, though, and hope things work out favorably for you.  

  If you have additional questions, please give us a call.  

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22804551
  
  I am rejecting this response because: My request was to have the retainer agreement voided. The letter I received from you states; 'If you would like us to withdraw, we customarily reserve our contractual right to petition for fees earned prior to our withdrawal, even if you hire another representative'. Can you please provide an itemized report of said expenses? Thank you.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 01/16/2025

  Please read the withdrawal letter we just sent you and also submitted to Social Security.  It specifically states "We waive fees for all work performed prior to the date of this letter."  

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business hires out to third parties in order to solicit potential clients. These third parties refuse to identify themselves or specifically who they are representing and seem like they are based outside the US. Several times they implied that they were the US government. They call relentlessly despite repeatedly asking to be taken off their call lists. When you decline the services, they are rude and sometimes verbally abusive. I had to play along several times before "qualifying" to be a potential client; at which time I was transferred to Trajectory Disability. I want them to stop calling me, and I want them to stop representing themselves as the US government.

  

  Business Response

  Date: 01/13/2025

  Thank you for bringing these concerns to our attention.  At Trajector Disability, we are extremely strict with the media partners we purchase leads from, and the behavior you have described is not tolerated by us.  As I discussed with you in our phone call today, we are investigating this matter and will continue to work with you to find out who it was you were speaking with.

  I sincerely hope that any communications you have had with Trajector Disability have been professional, courteous, and transparent.  We will never represent ourselves to be anything that we are not, and we require any that do business with us to behave the same. 

  Please work with me directly as we continue to investigate this matter.  Thank you!

  Customer Answer

  Date: 01/19/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  I am continuing to work with their attorney concerning this matter.

  It is troubling that the attorney said I opted in for communication from this company when I did not. Even if that were the case, it would not justify the volume of calls received and my repeated pleas to not be contacted.

  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently was granted SSA disability and there is significant back pay awarded. Trajectory is holding the back pay funds while they review. They are now saying the funds will Not be released until 3 months after SSD payments begin. What right do they have to hold my funds? Their payment has been issued and my disability was approved in Nov 2024. Monthly payments should begin Jan 2025.

  

  Business Response

  Date: 12/20/2024

  We have been attempting to reach out to you to discuss your concerns.  Please be aware that Trajector Disability is NOT holding your past-due benefits for review.  It is the Social Security Administration that hasn't released your funds yet, but they will shortly.  We need to talk and help you understand what's going on. In the mean time, please stop saying that we are holding your funds.  

  Please call your attorney at your earliest convenience: **************.  Thank you. 

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was filed a disability claim through Trajector Disabikty in January this year , 2024. I had not heard anything from them but I received a denial letter from Social Security in May and denial for SSDI this month. I call this company over past few months seems like only ., maybe a clerk, same woman answering phone. She is not helpful, says for me to file an appeal.. on my own. We have been denied 4 times over past several years reason why I'm going thru them as a mediator. Frustrating horrible customer service, poor or no communication .

  

  Business Response

  Date: 07/23/2024

  Thank you for taking my call earlier this afternoon and discussing with me your concerns. I believe there was a misunderstanding when you spoke with my staff yesterday, and I hope I was able to clarify things during our call. We are filing the appeal, but we do need you to fill out some information on the link we sent you. If you have any questions, don't hesitate to reach out.

  We look forward to continuing to represent you in this process.

  Thank you. 

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* hired Trajector Disability approximately a year and a half ago. I have received 2 phone calls and 3 emails total in that time. My complaint is the very poor communication of this company. We, as clients, need regular communication to know what is going on. Please advise Trajector to improve their communication with clients. I hope they will improve and I hope for better service going forward.Thank you.

  

  Business Response

  Date: 07/09/2024

  ******, thank you for reaching out. I've left you a couple of messages and would love to have you call me back so we can further discuss.

  As I reviewed your case, I see that we've spoken to you multiple times over the last several months. Perhaps there's another way you'd like to receive communication from our office. We're happy to try accommodating this, but it does appear we've spoken with you a lot more than you shared in your BBB message. Let's talk and figure out what works best for you.

  Customer Answer

  Date: 07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company for assistance with ****. I never spoke to anyone who was a paralegal or an attorney. If I called them I got the call center. Not all of my medical records were given to SSA. It took 18 months to get a denial for lack of medical evidence. Too long of time and minimal support. Im requesting the company give me a release from my contract immediately.

  

  Business Response

  Date: 06/20/2024

  Thank you for taking the time to visit with me about your concerns. As you requested, we will withdraw from your case.  You will receive a letter for us shortly, and we'll send a copy to SSA. 

  As we discussed, all of your medical information has been provided to SSA. They haven't followed up on all of these sources, which we find extremely frustrating. As you proceed with your appeal, it's critical that you remind SSA that they need to get these medical records. Either they haven't tried yet, or if they have, they have failed to follow up at all. 

  Also, the time it took to get a decision was 100% due to problems at SSA.  Neither you nor I have the ability to make them speed up and do their jobs. As you file your appeal and proceed to the next level, you can expect them to take at least 7 to 10 months to make their next decision, and possibly longer. They very rarely change their decision at the Reconsideration level, and you'll likely then need to file a request for hearing.  This, too, will likely take at least another 7-10 months. 

  We sincerely wish you the best. If you would like our help in the future, give us a call back. 

  Customer Answer

  Date: 06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used this company to help me win my case for disability I was 23 years old when I started using their services and 26 years old when I won my case. Well my sister is needing help with her case. She called and they denied her help because she is under 30 years old. No where on their website does it state you have to be 30 years or older. I have used them and I want my money back from 2016 they took for services because now I feel scammed. Im appalled by the people they have working for them now. I asked to be transferred to a supervisor and the lady basically refused to transfer me. She was nasty and just totally not letting me speak to someone else. I did get really mad from the start because I have referred them for years and now this?

  

  Business Response

  Date: 05/29/2024

  We are sorry to see you are upset because we're unable to help your family member. Unfortunately, we don't have the time or resources to help everyone that call us and have to be selective with whom we select as clients. We would be more than happy to refer you to another organization that *** be able to help.