ComplaintsforOverstockdrugstore.com, LLC
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The Spice World Italian Herb and Garlic seasoning I ordered through amazon arrived leaking a lot of oil, even soaking parts of the shipping box. The seal is not broken nor is the lid loose. I am afraid to use this item and am asking for a refund of 15.36, arrived on 6/18. Thank you.Initial Complaint
06/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On June 7, 2022 I used the Walmart.com website to make a purchase from a third-party seller, Overstock Drugstore. I paid for two 24-can cases of cat food, which is 48 cans total. The product page clearly showed that I was ordering cases of 24 cans, for which I paid (in total, for two cases) of $33.09, including tax. I have screen shots of the product page, showing that the product for sale comes in cases of 24. Unfortunately, when my order was delivered on June 18 I received a small cardboard box containing only 8 cans, not the 24-can cardboard trays in which the product is sold. I contacted the seller, Overstock Drugstore, and their reply states that I ordered two packs of four cans. This simply isn't true, as indicated by the product page, which lists 24 cans for sale. The seller is refusing to issue a refund for the 40 cans I paid for but didn't receive. Please note that, currently, I have paid the seller $4.14 for each of the 8 cans I have received--and this is a product that sells for around 65 to 85 cents per can in Walmart stores, other retail stores, and through other online vendors such as Chewy.com. I see that Overstock Drugstore has received a number of reviews reporting similar experiences from other consumers: the seller shipping fewer items than the customer paid for. I also see that, since my purchase, the price listed for the product has been changed from $15.39 per case (which I paid) to $44.54 per case, which seems unusual. I'm not sure if shipping fewer items than I ordered is an attempt at fraud, or simply poor business management, but I hope you can help me with this situation. I would like to receive a refund of $27.58, which is the amount paid for the 40 cans of cat food I did not receive. I am attaching relevant screen shots. Thank you for any help you can offer. Best wishes, ***** ********
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Contact Information
14832 S Concord Park Dr Unit A
Bluffdale, UT 84065-2513
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.