Customer ReviewsforKrosswood Doors, LLC

HORRIBLE COMPANY! Door arrived and not what I ordered and they refuse to give me my full refund. Shipped door back same day of arrival

HORRIBLE COMPANY! We purchased 18 eight-foot tall stained, knotty alder doors from ********** through their vendor, Krosswood Doors; two (2) exterior doors at $4179.68, and sixteen (16) interior doors/closet doors at $10,126.91, for a total of $14, ******. Five of the 16 interior doors were created for 2x4 size door jambs, instead of 2x6 door jambs. Krosswood refused to take the five interior doors back and exchange the door jambs for 2x6, even though the manufacturer is in ******, *******, and we live 2 hours away. We offered to drive the doors to them for free, but they refused. Instead, Krosswood offered 5 new, disassembled 2x6 door jambs. When they arrived, the jambs were not stained, the wood was not straight, and the quality was so bad that they inserted black **epoxy into the knotty holes to fill the holes. It felt like this wood came from a discarded wood pile. A second set of 2x6 door jambs were promised, but we were asked to wait one month due to no material available(!). This time they were straight and stained. However, Krosswood made the door jambs for **exterior doors instead of **interior doors, which require weather-stripping! They were useless! Furthermore, ALL 18 doors were transported on their side, instead of kept vertical or flat. ALL 18 doors, including some or all the upper and lower panels shifted by gravity while lying on their side during transport. Due to road travel, the panels shifted sideways (or downward during travel), as the panels were not glued in place. This caused the panels to shimmy down and exposed raw wood on both sides of the doors! Our exterior door panel moved so much, **SUNLIGHT was coming through the opening of the door panel! We could wait no longer. We purchased wood from another vendor, custom matched the stain, and clear coated the doors and new jambs. The entire process was costly, incurring additional labor, travel expenses, and purchase of new material. Do not buy from Krosswood Doors or **********.

Horrible company with horrible customer service for their horrible ******************** that fall apart despite being expensive. This company does not care about its customers; the warranty is a total jokeDO NOT BUY Krosswood Doors from ********** or anywhere else. This company *****