ComplaintsforEnvy-Us Salon, LLC
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went and had a pedicure and manicure appointment and it was the most disgusting thing I’ve ever experienced. She sat on the floor and painted my toes.it was a dry pedicure. We were NOT at a pedicure station. There was no water or anything involved. And used a nail file for the bottoms of my feet. Which that in self is terrible. I called the manager the next day and she told me it’s to hard for the girls to carry there stuff to the pedicure station so they just sit on the floor and refused to give me my money back. The “pedicure” involved her just painted my toes. Absolutely disgusting.Business response
05/20/2024
I spoke to the customer Monday May 13th. I listened to her concerns and trid to explain a few of the things I thought had gone wrong, one being simple miscommunication during the booking process, she stated her husband had booked the appointment for her and it seemed the right questions were not asked. She stated she did not want to get anyone in trouble because she really liked her nail tech stating that she was very sweet. I asked if there was anything I could do for her to make her happy to which she answered "no, I dont want my money back or anything, I just want to make you aware." I apologized to her and we hung up the phone with me thinking the issue was resolved . This is a booth rent salon with all independent contractors. I do have multiple booth renters that were here for the phone call and can attest to the fact the client said there was nothing she wanted us to do for her .
Thank you
Denise M*****
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Contact Information
1390 S Providence Center Dr Suite 1
Cedar City, UT 84720
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.