ComplaintsforPerformance Windows

• Initial Complaint

  07/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  7/31/24 - Austin **** to door salesman for Performance Windows claimed to be a 'marketing rep, not here to sell me anything', then proceeded into a sales pitch.First, I have a very clear "No Soliciting" sign on my front door that was ignored.Second, the "not a salesman" then mentioned a "positive review" as requirement for extra discounts on the work to be done.Ignoring a No Soliciting sign (even doing so by disguising the purpose of the solicitation) and an exchange of discounts for a positive review, if not illegal, are certainly on the edge of legality.

  Business response

  08/01/2024

  The big issue here is that the Marketing Rep, who sets appointments for Salesman, ignored the "No Soliciting" sign.  We train them to be attentive to homeowners who wish to not have any solicitation.  Since, I dont know the specific Rep, I will have our ************* review procedures with their staff.  As far as discounts for positive reviews.  This Rep is an appt setter.  His/Her job is to generate interest in the product.  To say we give discounts only based on positive reviews was a misstatement that will be corrected.  Rest assured, that person is not a salesperson, merely generating interest in and setting up appointments. 

  We appreciate you feedback and will continue to train staff.

  Customer response

  08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************

• Initial Complaint

  07/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased windows October 2023. One of the windows doesnt fully close or lock. Two of the windows are uneven. One of the screens were missing. When Performance Windows finally ordered a new window (only one) it sat in a warehouse until finally discovered. They didnt call to schedule. They just stopped by one day unannounced and not scheduled. When it was finally installed, it was the wrong size. We were advised it was not measured correctly for a second time. So that window still wont close all the way or lock. They knew nothing about the uneven windows. They replaced the screen with one the wrong size (has gaps). That was on May 22nd. As of today, July 5th, I have had no response or communication from Performance Windows and have no idea when they will fix our issues.

  Business response

  07/08/2024

  On July 8, 2024, Performance Windows local **** ******** called and spoke with ******.  They discussed the issues that ************** report to the BBB.  Those issues were documented and now a schedule is being created to address these.  We will involve our install team to assist with the fixes.  ************** expressed his appreciation for a quick response.  While there is no set timeline on these fixes, ******* and ************** will continue to communicate until all of these issues are resolved.

  Customer response

  07/08/2024

   
  Complaint: 21947686
  
  I am rejecting this response because:
  
  I have been given the well be in touch response before. I will not consider this matter closed until the windows are fixed and completed. 
  Sincerely,
  
  ***********************

  Business response

  07/08/2024

  I totally understand.  Just wanted it documented that we are in contact with ************** and will work to fix these issues that he has identified.

  Customer response

  07/08/2024

   
  Complaint: 21947686
  
  I am rejecting this response because:
  
  I am in communication with a representative from the company but as stated earlier, I do not want this case closed out until the work has been completed. 
  Sincerely,
  
  ***********************

  Business response

  07/24/2024

  We have been in contact with our installer about ************** issues.  In an attempt to provide the best response to **************' issues, we have asked the leading install expert with our install company to meet with **************.  He will be in ************ after 7/25/24.  When he arrives, he will contact and set a date and time to address the issues.

  Customer response

  07/29/2024

   
  Complaint: 21947686
  
  I am rejecting this response because:
  
  I will not consider this matter closed until our windows are fixed and looking/working properly. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My front door is clearly labeled with two "No soliciting" signs. Despite these signs, a representative from this company rang my doorbell today, 2024-04-30, around 11:20 AM. I confirmed that the representative is able to read, and confirmed that he had read these signs. I closed my door and he continued to talk to me through the door, so I opened the door and said "do not come back". He then assented and left the property.Those signs are there for a reason; I work from home, and this interaction took me out of an important meeting.

  Business response

  04/30/2024

  We appreciate this concern being brought to our attention.  We have identified the individual who knocked on **************' door and will re-train them on knocking on doors with No Soliciting signs.  Furthermore, we have marked **************' home as "DO NOT KNOCK" to alert all of our contractors to not knock on his door in the future.

   

  Customer response

  04/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.
  
  Sincerely,
  
  ***************

• Initial Complaint

  08/19/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On August 1, 2023, A solicitor working for Performance Windows told us they were looking for "advertising homes" and we agreed to set up an appointment with their marketing director, *************************** the next day (August 2, 2023). He seemed knowledgeable and genuine and the product (Alside Windows) seemed like a quality products. He told us that this project would be in the $60,000 range from a competitor, but since we were an advertising house they would cover labor and give us another discount on top of that in exchange for a good review, the right to use our before and after photos and address on flyers, and the sign in front of our house for 60 days. The "advertising house" price would therefore be: $28,790, but we had to give a hard answer immediately. My wife and I were given about five minutes to discuss, we had no way to get a competing quote, but trusting the salesman was honest, I thought this was a good opportunity to get our windows replaced at a discount. We wound up entering into the contract for the stated amount, half to be paid up front and half at completion, and financed for 132 months with Synchrony Bank.A week passed by and I started receiving more door to door solicitors with almost identical sales pitches to Performance Windows (for other services), which caused me to see the dishonest nature of the sales pitch. Specifically, they claim that your house can be an "Advertising House" for a discount but for limited time and claim to have serviced nearby neighbors, all of which I believe are complete fabrications.On August 18, 2023, I decided to get another quote for the same windows which came in at a little under $18,000. I decided to call performance windows and ask if I could be removed from my contract and they informed me that the windows were already being custom built and it was unlikely.I'd like to report them for the dishonest sales tactic and hope to escape my contract on the ground of fraud or misrepresentation.

  Business response

  04/29/2024

  ******************** signed a contract on August 8, 2023.  He did call and speak to our Market Manager, *************************** about the contract.  We were not able to verify that the window that he was quoted "$18,000" was the same as what we sell, therefore, it is unknown if this is a true comparison.  Regardless, on 8/20/2023, we cancelled the windows contract for ******************** and refunded his down payment that he had financed with Synchrony Financial.  

  Customer response

  04/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩