Customer ReviewsforVIP Roofing Service

A glossy door hanger was left at our house by VIP roofing. The hanger proclaimed that someone on our street was having work done by them. We have been needing our 7x20 shed roof redone. It is attached to our house and is a low pitch roof about 7 off the ground. I am over 70 years old and figured that my neighbor (that I personally dont know) had checked out the company. I had one of the company employees named ****** come out and quoted me $1,850.00 to reroof, take the old roofing materials off and also replace a 2 strip of plywood the length of the roof. I had them do it.A couple of my friends said that I was ripped off because that was way too much money. It took one of their guys less than a day to do it. I called the sales person and explained that I was told that I was overcharged and the guy said that he was offended that I was questioning his integrity. He said that twice. I said I wanted to be treated fairly and not be taken advantage of with me being a senior citizen. He finally said that he would have someone at the company review it and get back to me. When a sales person says they are offended by a customer questioning treatment and charges, that raised a red flag with me. I then researched and called a well reviewed roofing company and without explaining what I went through, I asked for a ball park quote for what we needed. I was shocked to be told a price of $600 to $850 less. I then explained my situation to him. He had empathy for me but suggested that I review VIP Roofing in a number of places to warn other people.UPDATE.There was no company review and ****** sent me this text about a week ****** ran a job cost for your job. With a couple of less hours for ******* and some materials he had from another job, the new total cost is $1700. Ill have myoffice manager send a new invoice.I certainly feel taken advantage of and will post this sad tale in a few places. If you are reading this Caveat Emptor-buyer beware.

Mr. ***************** you for taking the time to speak with me concerning the issues you had with my company. I only wish we could have communicated earlier in order for me to have chance to meet with you and come up with a solution that was amicable for all parties.I apologize that you and your friends feel that the price we invoiced you for your roof project was excessive. Even though you agreed to our price before we commenced the work, I adjusted your invoice and lowered the amount by $150.00. I am sorry if you were still not satisfied with end amount charged for agreed upon services.I do stand strong with my employee ******, who yes, was very offended with your statement and accusations that our company takes advantage of older customers. I have been doing business in this community for over 25 years and have never had anyone accuse us of doing so. We take pride in the quality of work we do. We take care of our employees so that they are willing to go the extra mile for our customers. We are not the cheapest roofing company out there nor do I want to be.I would also like to thank you for letting me know about the miscommunication you encountered concerning the scheduling of your project. I have made the necessary internal changes to correct this.Please feel free to reach out to me personally with any other questions or concerns that you may have.Looking forward,**************** Partner VIP ROOFING ************