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ComplaintsforMorgan Pavement Maintenance
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Complaint Details
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Initial Complaint
10/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
filled out form on their website. no one replied. want a quote for seal coat for the circle shared by 4 homeowners at ******************************** in ***** (not my driveway, just the shared circle) did get the following confirmation email: -------- Forwarded Message --------Subject: Request A Bid Submission Confirmation Date: Wed, 4 Oct 2023 16:42:05 +**** From: Morgan Pavement <*********************************************************>To: ********************** Full Name: ************************* Email: ********************** Phone: ********** City: ************** ** ******: UT ******** Property Type: **************. need seal coat Existing Asphalt Problems (select all that apply): Surface FailureBusiness response
10/26/2023
******************-
On behalf of Morgan Pavement, we want to issue a sincere apology for lack of communication in response to your request of a quote. We have been experiencing some various issues with our submittal process on our website, whether it be request for a quote, or in some cases, job application submissions. We have missed out on potential business and potential employees. This is a matter that is being address through our IT side of the business, so prevent this from happening in the future.
Regardless, we again apologize for any inconvenience that we have caused you and hope to talk with you soon to address any additional concerns.
Thank you.
Customer response
10/26/2023
Complaint: 20777798
I am rejecting this response because:when I receive a quote via email i can close the case
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.