Business ProfileforNuvoH2O

Terrible customer service.I 100% regret purchasing from NuvoH2O. I had a "home(?)"-sized system installed by plumber in 2020. Judging from the scale on appliances, this system is far inferior to (now illegal) salt-based system I had.Getting replacement cartridges is increasingly difficult. I find myself forced to order directly from NuvoH2O. Therein lies the problem. NuvoH2O customer service is terrible - seemingly by design. I ordered a cartridge. I was sent the wrong - MUCH more expensive - one. It is hard to understand how person who took original order could have sent product that was approximately 3x size I needed. I called to get replacement. My system is "registered: with NuvoH2O. Since then the only thing NuvoH2o might have done "right" was bill me for 2nd - hopefully correct - cartridge. I have not received it yet, so who knows. Nor have I received promised refund and return shipment label, despite 2 emails, 2 calls and one online submission. Automated return call system didn't work. Online chat was unavailable (seemingly permanently).I don't really believe it's a fraud, but I question how big or sophisticated this company is. They are certainly not very professional. Things are bad enough already and I may have to rely on this company for many years as my only source of replacement cartridges I will need every 6 months (or so). I have to seriously consider cutting my losses and installing a different water softener system. This was an expensive mistake.BUYER BEWARE.