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Customer ReviewsforThe Credit People, Inc.
19 Customer Reviews
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Review from Danial L
1 star07/10/2024
The credit people is a scam, all that i needed to be removed was 3 charge offs and they said it would be easy. credit bureaus wont work with them for obvious reason and will send you letters about fraudulent activity. My advise if I am paying that much money go somewhere that has good ratings. 100% would never use this company again, smooth talkers, 0 results.The Credit People, Inc. Response
07/11/2024
Hi ******,We hope you're doing well! In reviewing your account, we do see you were only with us for 2 months total (back in February and March) and credit repair in general does take time and often several rounds of disputes (for any credit repair company) since we have to fight against the bureaus and creditors that want that information on your credit reports. We didn't report that account information, but we can understand your frustration with the bureaus that they continue to allow that information to be reported. We do not offer guaranteed results since your credit reports are not entirely within our control (or any credit repair company's control). The bureaus are the ones that report your accounts and we do everything we can to aggressively fight against that system to get any positive progress possible. This process also does depend on what the creditors can prove or not (meaning if they can prove the account was yours, and there was a history of late payments within the past 7 years then legally they can report that account information). If you happen to have any supporting documents you can provide us to help prove these charge offs weren't your accounts, or you were never past due, or there was a "Pay for Delete" agreement, please contact us and would be happy to do one additional round of disputes for free as a courtesy to show you we certainly aren't a scam and we do care about our customers. We were sorry to see you go, but we do wish you all the best in all you do moving forward!Best Regards,-The Credit People-Review from Todd H
3 stars04/30/2024
I'm getting aggravated 29 negative items on my report still 11 removed since January I'm at the point of just giving up. When will more items be removed from my credit report..The Credit People, Inc. Response
05/01/2024
Hi ****,Thank you for letting us know your feedback. We're sorry to hear you're getting aggravated since we would never want our clients to feel that way. In reviewing your account, we have confirmed 11 negative accounts removed so far (which is good news and does help your credit reports), and there was improvement in January as well. While we can't guarantee how many more negative accounts will come off your reports since this process is not entirely within our control and does involve the bureaus and creditors, we are fighting your negative account history as aggressively as possible. If you have any additional questions regarding your account, please make sure to contact us directly (via chat, email, or phone) so we can assist you (we do see we spoke to you earlier this month as well). We understand the credit system is frustrating to many consumers and we agree that it's not fair to consumers in general, but we are doing everything we can to get any further positive progress possible. Thank you!-The Credit People-Review from Leslie J
1 star04/30/2024
DO NOT WASTE YOUR MONEY!!!!!!! I understand why the credit bureaus send out letters making sure you know you can do yourself the same thing what they are charging you $99 a month for. They even have companies who actually create the dispute letters for you, all you have to do is sign and mail.The Credit People, Inc. Response
05/01/2024
Hi ******,Thank you for letting us know your feedback and concerns. All consumers have the right to do disputes on their own credit at any time. However, the process is very time-consuming and frustrating since it involves fighting against the bureaus and creditors who want those accounts on your credit reports. If the bureaus really were on your side, and credit repair was an easy process, then Credit Repair Companies wouldn't exist in the first place. You mentioned "they even have companies who actually create dispute letters for you", we do in fact create dispute letters for all of our clients and we send them out for them as part of our service (this is exactly what our service does). We do the work for our clients in sending custom dispute letters both via mail and online disputes. Unfortunately, the name and email you provided in this review does not match the information provided for an account with us so we can't provide specific details on your account, but if you would like to review your account or discuss any of your questions we would be happy to do so. You can reach us via chat, email **************************************** or via phone *************) at your convenience.Thank you!-The Credit People-Review from Richard G
1 star04/11/2024
I must admit they talk a good game, but their outcome is very bad. I cannot deny that they may have good communication skills, but the outcome of their actions is undeniably poor."I must admit, they talk a good game, but their outcome is very bad."The Credit People, Inc. Response
04/15/2024
Hi *******, Thank you for reaching out and letting us know your feedback and concerns. In reviewing your account, unfortunately, you weren't with us for enough time to get a positive outcome from our service. The average credit repair is about a 6-8 month process and does involve several rounds of disputes. In total you were with us for 37 days. We know clients want to see positive changes as soon as possible, and the good news is we do as well, but it's important to keep in mind we don't have full control over your credit reports and this process does also involve the bureuas and the creditors who want those accounts on your reports. There are years worth of credit history on all three of your reports, and this process would have taken more than just one round of disputes. Your account was already canceled as you requested so there are no further charges. We are sorry to see you go, but wish you all the best in all you do moving forward!Best Regards,-The Credit People-Review from Mike L
1 star04/08/2024
I signed up with The Credit People in September at $99/month. At the time they told me that I would see real changes within 90 days. They have been able to remove one account of the six and this wasn't even my account, so I guess that one was easy. I had already paid off a settlement with two of the other five accounts and I just wanted them to help me get it off my credit report, and they haven't done nothing. They really haven't done nothing for seven months and $700. When you call them, they make you feel like you are bothering them and provide you with no update, except we are sending letters to the credit reporting agencies, but no specifics. I could have done this myself, but I thought they were experts, so it would be faster. It's a shame that these companies are allowed to exist. What a scam, please don't use them. Do it yourself.The Credit People, Inc. Response
04/08/2024
Hi Michael, Thank you for letting us know your feedback and concerns. We do care about our clients, and would never want them to not be pleased with our service. In reviewing your account, we do see we have spoken to you many times and provided several updates (you mentioned there was no details provided). We also have an online account for all of our clients to access at their convenience which shows your credit scores, each of the negative accounts on your credit reports, what we have confirmed was removed, and what we are continuing to dispute. You did mention we removed a negative account from your reports and that is positive progress for your credit reports to no longer have that negative account (which shows we were doing work and not a scam as you mentioned). On 3/18 when we reviewed your account in detail, we discussed that it would be helpful to provide any documentation you have to prove your accounts were not yours, you were not past due, or there was a "Pay for Delete" agreement involved. You mentioned at that time you did not have any of those documents and that your accounts were legitimate. We then reviewed with you that we can fight as hard as we possibly can, but we can't guarantee what will come off your reports if the accounts are legally accurate and the creditors can prove that. We know the credit system is frustrating to most consumers, and we agree that it's not fair, but that doesn't mean that we didn't do any work for you in regularly reviewing updated reports and sending several rounds of disputes to all three bureaus. We also see you canceled your account today and per our refund policy received a 1 month refund as well. We are sorry to see you go, but wish you all the best in all you do moving forward! Best Regards, -The Credit People -Review from Chad H
5 stars01/28/2024
The Credit People did an amazing job helping me repair my credit. After repairing my credit as best as possible myself, I looked to hiring a professional service to help with the remaining items - specifically removing a collections.After researching various options, I actually tired a competitor of The Credit People first and was totally disappointed. I can say now after working with The Credit People for only two months, I should have gone with them the whole time. Here are my highlights: 1) They got the job done! Collections removed from all three credit bureaus within two months. 2) Their website and customer experience is totally streamlined. They think of everything to ensure you're being walked through the process - providing peace of mind. Their website might not be the sexiest, but it's simple and works very efficiently. Their competitor I tried first had a glitchy and extremely slow website. And last but not least, they have excellent communication. I received confirmation and notifications every step of the way. Have patience, do your part, and trust their process. 3) They were super responsive and personable. I was never let down when I had a question or needed help. 4) The didn't try to scam or upsell me like their competitor. They actually reached out to me at the end to let me know my service was complete and they would stop autopayments! ********* to The Credit People!The Credit People, Inc. Response
01/30/2024
Hi ****,Thank you for your review and feedback! We are so glad to hear you were pleased with our service. Congratulations on your negative accounts being removed, and we are always happy to help you should you need our service in the future.We wish you all the best in all you do moving forward!Best Regards,-The Credit People-Review from Sharon C
1 star09/29/2023
I been with them since July I have not seen any change in mine creditThe Credit People, Inc. Response
10/01/2023
Hi ******,We hope you're doing well! Thank you for letting us know your concerns. We can understand your frustration with your results, and we are on the same side and want to see as many positive changes to your credit as possible. Please keep in mind that changes to your credit are not entirely within our control and does depend on if the creditors respond, how fast they respond, what they can prove is legally accurate or not, and *********** review of those responses to then update your credit reports. Some clients have results in as soon as the first or second round, and others take longer to continue to fight *********** and creditors who want your negative account information on your reports. We know the credit system is not fair to consumers, so we do everything we can to fight on our client's behalf. Please reach Customer Support with any additional questions or concerns so we can assist you directly as quickly as possible ************* option 4, or *************************************).Thank you!-The Credit People-Review from Kira S
2 stars08/08/2023
I gave it the honest shot, I used Credit People from December 2022-August 2023 (9 months) to try to wipe some missed student loan payments secondary to COVID off my credit report. I get that not everything can come off, but I spent ($79*9months= $711) so that kind of stunk. They can get lots of other things removed, but I wouldn't recommend for missed payment removal.Review from Danny M
1 star07/05/2023
After one hundred days, they did not provide me with one single positive result.Review from Travis H
1 star09/12/2022
NO STARS! I am obligated to rate with at least 1 star because there is no ZERO stars option.This company takes your money and ruins your credit it does not fix it. This company caused my credit score to drop over 100 points on their first round of disputes. I was getting emails from the credit bureaus telling me a third party was contacting them about my credit report.Their excuse is don't worry that is how it happens. I wasted money with this company! I canceled and disputed things myself and was successful in the first round of disputes. I am just the average person disputing on my own and had success. This company claims over 20 years of experience and doesn't do shit! These guys do not help they hurt your credit.
Customer Review Rating
Average of 19 Customer Reviews
Contact Information
6975 S Union Park Ctr Ste 600
Cottonwd Hts, UT 84047-4187
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