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Find a Location

Airgun Depot, LLC has 1 locations, listed below.

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    Business ProfileforAirgun Depot, LLC

    Air Gun

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company sells products related to recreational shooting sports including high powered air guns.

    Business Details

    Location of This Business
    12453 S 265 W Ste F, Draper, UT 84020-5434
    BBB File Opened:
    8/29/2006
    Years in Business:
    11
    Business Started:
    1/3/2013
    Business Started Locally:
    1/3/2013
    Business Incorporated:
    1/3/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Steve Glauser, Customer Service Representative
    Additional Contact Information

    Website Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/31/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On 12/29/2023 I placed a order for a pellet pistol from airgun depot and that was okay then after I had made my purchase I realized that I forgot to buy some pellets so I made a second order for just the pellets and nothing more, for the second order I should have had nothing but the pellets in my cart but airgun depot didn't empty my cart after I was done with the first order and on the second order they made it look like they just added the pellets to the first order but in reality instead of just the pellets they themselves put the pellet pistol in my cart and charged me for a second pellet pistol in the second order instead of just the pellets and airgun depot knew what they were doing when they done this because when I saw the amount for the second purchase I immediately contacted them and instead of owning up to what I thought was a simple mistake they accused me of putting to much merchandise in my cart , which I didn't do in no way, shape or form because they made it look like it was all one order. When I contacted airgun depot about my orders at first I was told that the first order was already sent out and then after I explained why I was contacting them instead of stopping the second order they kept me preoccupied by being slow on responding to me so they could ship the second order and then tell me that it was to late to stop it.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Adam F

    1 star

    04/12/2023

    Horrible customer service, do not buy a pcp air rifle if left handed. I made the mistake of thinking I found one, turns out I was wrong. Honest mistake. Gun never left it's plastic, I was charged $80 to return, and was told over the phone that I should just adapt and use it... Absolutely insane. I was told by the lead sales rep over the phone, that I shouldn't have bought what I did and how I should I seen it was wrong because it was obvious. It wasn't obvious in the least. Their website does not call out the handing of any pcp rifles. Horrible experience and I'm out alml8a hundred, just to return an unused item.

    Local BBB

    BBB Mountain West

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