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ComplaintsforPurpleAir, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/20/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hi,I received a purpleair air sensor as a gift over a year ago. When I received the sensor I tried to set it up but was unable to. Upon contacting their support team many times they told me the sensor would not work because it had the wrong label/bar code. They said they would send me a new sensor but one never arrived. I followed up a while later to see if it had been sent with no reply.I contacted their support team again later and had to re-explain everything. Now I've contacted them 3 times and provided very clear instructions that I need a new sensor sent to me and confirmed my address. They respond to me that I need to confirm my address (which I've done several times) and then close my ticket and it starts all over again.I would just like to receive a working sensor to replace the non-working one they sent me. I would also like them to send me the working sensor 1st so I can return the non-working sensor in that box. I would also like purpleair to pay for the shipping both ways because this was a gift sent to me and all additional shipping costs are a result of purpleair sending me a sensor with the wrong label which has prevented it form working.Thanks for you assistance,LucBusiness response
01/21/2022
We are trying to reach out to Luc. The tracking for his new sensor indicates it was delivered and we will be happy to help in any way we can.Customer response
01/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.