Customer ReviewsforZyia Active

unfortunately the leggings does not fit and I wanna return. 5 days and 5 emails and an account on their website because I was told to do so later, still no instruction how to return. Burn my time, please!

Hi *****. It looks like an agent replied to your email with return instructions within about 24 hours. We apologize if you did not see it. Another agent will reach out to you again with more details.

Awful customer service. Zyia acts like they back up their products but they really don't expect them to last over a year. I reached out about the zipper falling off my $90 joggers and instead of offering to fix them or replace them, they offered me a $10 gift card to spend more money with their company... No, thanks.

Hi ******,We are very sorry that you are not satisfied with your response from our customer support team. Our replacement warranty is good for one year. It appears that your item was purchased on 12/17/2021, so it would be outside of the warranty window. Please accept our apology.

I agree with most of the reviews, products run extremely small, if you do a return you have to pay shipping even if you do an exchange!The second shirt I bought XXXL fits but not how I would like it to.Not sending back its not worth the effort or time!!Will not purchase from this company again

Hi ******,We are very sorry that you are not satisfied with the sizing of the item that you purchased. We do offer product reviews on our website to assist with sizing selections. We typically do not pay for return shipping on items unless there is an error on our end with your order. If you are exchanging your item, we do not recharge shipping of the new item. Please let our customer support team know if you need further assistance.

Hi ******,We are very sorry that you are not satisfied with the sizing of the item that you purchased. We do offer product reviews on our website to assist with sizing selections. We typically do not pay for return shipping on items unless there is an error on our end with your order. If you are exchanging your item, we do not recharge shipping of the new item. Please let our customer support team know if you need further assistance.

Charged a restocking fee for their product that doesn't fit per their sizing chart and representatives guidance. Tried several products per their "trained" representatives. RIDICULOUSNESS!! I should have known there would be a catch because it is MLM platform.

Hi *****,We do apologize for your frustration. We do charge a restocking fee of $2 per item on returns. If you are exchanging those items for another item, you will not be charged a restock fee.

DO NOT BUY FROM THIS COMPANY ***************** worst customer service ever, looks for ways to get out of taking any responsibility for defective items, s***** quality and material that is extremely over priced. Sizing is all over the place, everything is either too big, or way too small. Doesnt hold up wearing every day, cant imagine how you could work out in it! Customer Service is the worst! Customer has to pay for all returns and exchanges and restocking fees, might as well keep the item and give away, because by the time you pay for return and restocking youve paid for the item and then some. This stuff is over priced junk! Dont buy! Save yourself the headache! I purchased a lot of stuff from them and spent thousands, then stuff had holes, unraveled, boyfriend hoodies all bleed and Ive washed 10+ times, ruining other shirts, pants, jackets, belts they refuse to admit its a quality issue on their part and insists that I must be washing wrong. Every time I have an issue they ask how the damage occurred, what I was doing and how it was washed and dried! Obviously they have no confidence in their product and know its s***** quality that they are getting rich off of! DO NOT BUY FROM THEM

Hi *******, We do apologize for the issues that you have experienced. We do strive to work with our customers as much as possible to offer the best customer support and experience. We also have a 30 day return policy for new and unworn items, as well as a one year Blue Moon Policy for items that fall within our policy for manufacturing defects.

Normally I am a size L but I bought an XL bikini top since I knew this was an “active wear” company and assumed it would run small. Well I was right and then some. The top didn’t even cover the parts a bikini stop is supposed to cover. It doesn’t seem like this line appeals to the curvier clientele which really sucks. I received the package around holiday time and didn’t have a chance to try it on with all the events we had going on. I tried it on first week of Feb and reached out to the rep that I purchased from on a Facebook party. She made it VERY clear that I was out of the 30 day return/exchange policy. I asked if I had any options and she basically said no because I was “WAY” over (her words not mine). She wasn’t helpful at all and now I’m stuck with a bikini top that I can’t wear or use. Frustrating all around. Usually I understand the refund/return has a limit but I’m not even able to exchange or get store credit. So I’m out the money & down a bikini top. Would not recommend.

Hi Kayla, We apologize for this issue. Our return/exchange policy is 30 days typically but we do make exceptions depending on the situation. If you could provide us with your order number, we would be happy to have someone reach out to you in regards to an exchange.

I purchased a boyfriend hoodie and LOVED IT. So much so that 2yrs later I purchased another one. I didn’t realize that the dye in this shirt turned my skin purple and I thought I was having circulatory problems … actually went to emergency! Before I realized it was the hoodie I ruined a 700 thread count set of white sheets and my brand new white Apple Watch band is stained. I washed the hoodie THREE TIMES as per the washing instructions using the “hand wash” feature on my washing machine. My rep was great and wrote to them and they’ve come back to say I did not follow the washing instructions because I used my machine. I’ve since sent a photo of my “hand wash” feature on my machine. Waste of almost a hundred bucks on a hoodie that is useless and I’m out a $150 set of sheets and a watch band. I was shocked at their response!

Hi *****,We are very sorry for this issue. We have been in contact with your representative in regards to a solution that will work best for you. Thank you.

Do not buy from this company. They will do everything they can to take your money and then hide behind "company policy" when you are shipped a clearly defective item. Ordered two pair leggings, same size, directly from website...not a representative. You can clearly see in the picture that these two are NOT the same size and one is 3 inches smaller at the waist than the other. **************** was zero help! And basically told me they can't help me and go back to my rep. I DID NOT order through a rep and explained this with every email. After 10 emails, the rep basically said there is nothing she can do for me.....love the guarantee they promise on their website..what a joke.

Hi *****,We are very sorry for the misunderstanding with the agent that was helping you. You should have already received communication from us in regards to your issue.

Hi *****,We are very sorry for the misunderstanding with the agent that was helping you. You should have already received communication from us in regards to your issue.

I will not recommend this brand. I purchased a size 2xl ********** down vest. The material is cheap. I wear a size large. The vest fits like a medium on me. It is definitely not true to size. This is very disappointing as I was hoping if this purchased prove quality I will continue to be a customer. But I am beyond mad about how this was made, first the material and the sizes I believe are not based on American size they are Chinese material and Chinese size. I believe if you wear a normal size L you will need to purchase a size 4xl in order for you to have any rooms to breathe.

Hello Ms. ****** are very sorry that you are not happy with this item. It was listed on our website, in the product description, that it was recommended to size up one, or two sizes if layering. We normally have a 30 day return or exchange policy but unfortunately at the time you're purchased your item, it was final sale. Unique elastic waist detail creates a flattering silhouette.Real down and feather fill.Superior insulation power with less bulk.Rugged zipper with oversized pull and fabric cap.Two discretely zippered front pockets.Quilted to keep insulation evenly distributed.Fitted cut. Size up one, or two sizes if layering.Fabric: 100% Nylon.Fill: 90% Down, 10% Feather.

If you read my review I did purchase two size up. The material is cheap. I will not recommend it.