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Complaint Details
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Initial Complaint
09/06/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
In February 2018, I signed up for classes to help with my bookkeeping business. That same year in August of 2018 I was diagnosed with breast cancer. I called the university to seek a withdrawal from the school but they refused due to contractual agreement. I tried my best to pay what I could but my medication and other household bills were overwhelming. In June 2020, I filed for bankruptcy and the case was discharged. The education institution refused to honor the bankruptcy declaring it due to student loans. No loans were funded to me and to this day they are refusing to erase this from my report. I have student loans but this account isn't one of them. This is a creditor who refused to honor my bankruptcy. So I am displeased with them. I am living with MBC, and I wish that I never enrolled with them.Initial Complaint
07/08/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
My Fiance ******************************* has been attending Universal Accountings online course but did not have the money to continue school so i allowed her to authorize a 1 time transaction on my account. For the last three months ******** and I have notified Universal Accounting multiple times over the course of the last four months that they are not authorized to continue using my bank account for her school payments. ****************** at Universal Accounting has stated she was going to send ******** an updated, discounted contract and assured us they would not use My account. Last month I blocked the transaction and ******** C emailed ******** stating they were canceling her classes. ****************** has not responded to ********* email she sent on June 9th in regards to the unauthorized use of my account and the new contract. Today Universal Accounting made another unauthorized transaction in the amount of $242.82. We have numerous emails and texts messages with ****************** documenting the conversations. ****************** has been non responsive to emails, phone calls and text messages since June 10th.Business response
07/20/2023
******** has been using her boyfriends card ****** but never told us it was a one time charge. She said he was helping her pay her bills. I have sent her the new agreement to lower her payments three times now and she has still yet to sign it and send it back. When the payment in question processed on June 10th it was a weekend so I responded promptly on Monday after the weekend to the numerous calls,texts and emails from both ******** and ******. I have taken ******'s card out of the system and ******** is supposed to supply me with another card but hasn't yet. I refunded the payment and ****** confirmed he got it this week. Complaint is done and should be closed.Customer response
07/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Contact Information
12441 S 900 E Ste 120
Draper, UT 84020-9808
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.