ComplaintsforClean Green Carpet Cleaning LLC
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Complaint Details
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Initial Complaint
02/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Clean Green is a carpet cleaning company. Clean Green was here to stretch the carpet and steam clean the carpet. I'm not sure why a carpet cleaning company was hired by my father who is 71 and retired to stretch the carpet, but okay. After the fact, they finished today hours ago, and upon looking at the finished final resolute product I am very unhappy with the outcome. There was no stretching done and instead the carpet was cut where the ripple in the carpet needed to be stretched. This cut and combo does not look seamless. In addition to this issue the carpet, in the basement, never had any overworked spots due to no excessive spills or heavy handed pushing with a motor vacuum. Today I see two large plate sized overworked spots in the carpet. One spot in particular happens to be in the location where the couch has always been therefore to see an overworked spot is truly sad and I know was not there beforehand.Business response
03/16/2023
*******, I just saw this from the BBB today. We have your father on your schedule to take care of this today! If you have any issues please call our office at ###-###-#### thank you!Customer response
03/18/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.