155 Customer Reviews
- Date
- Highest Rating
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Review from Lillian D
2 stars06/24/2024
Great contacts and got them for a good deal, BUT- they charged me the full amount twice on the day I ordered causing me to overdraft, as contacts are very expensive! I assumed it was a mistake, and called my bank to see if it was on their end. My bank confirmed that the full amount had been charged and removed from my account twice on May 31st, and that I should call 1800 Contacts to get it fixed. I emailed 1800 Contacts twice to inquire on the charge, and they told me it was probably their hold charge and to wait until the 10th of June (a certain number of business days after the order) and to recheck and then contact them again if it was still there. I recently rechecked my bank account, and they did return the second charge, fixing the problem, but they didn't do it until the 12th.I thought I knew about hold charges...but had no clue companies can fully charge you twice and then return it to your account almost two weeks later. Seems very unfair to peoppe who can barely afford contacts in the first place.Review from Nate S
1 star06/08/2024
Website states they have a price match guarantee yet that is not true. I submitted a legit checkout cart from a competitor that was over $200 cheaper that ***** and they said no. No real explanation. False advertising. I ordered through he other website, saved $200Review from Oscar R
3 stars05/31/2024
Im giving 1800-contact a 3 star review because they do not honor the shipping deadlines set for their company. They will apologize for the inconvenience but refuse to refund the shipping cost. This has happened twice and will not order from them again. I know it wont matter if one person leaves but to me its the principality of the matter of doing what you say when you say it.Review from Cindy G
1 star05/28/2024
They told me they were going to issue me a refund because I hadn't received my contacts and I still haven't received my refund and that was almost a week ago zero Stars
1-800 Contacts, Inc. Response
05/30/2024
Hi *****,Thank you for taking the time to let us know about your concern about a refund. After checking your customer account, we can confirm that we submitted a refund on May 28. Refunds do take 3-10 business days to appear in your account. If you don't see the refund by June 11, please reach out to us via phone **************.Best,1-800 ContactsReview from Angela F
1 star05/21/2024
If I could give this place a zero I would. The customer service is terrible I told them I had my prescription and they were completely rude and ugly. DO NOT do business with them. I will stick with ****** thank you.1-800 Contacts, Inc. Response
05/24/2024
Hi ******,We are very sorry to hear that you had a bad experience. **************** is our top priority and your feedback is invaluable to us as we continuously strive to provide excellent service to all our customers. We would like to invite you to reach out to us directly at ************** so that we can discuss your concerns further and work towards a resolution that meets your expectations.Best,1-800 ContactsReview from Alex L
5 stars04/23/2024
Had an issue with my contacts, and when I called ******* made it so quick and easy! She is amazing!! I had a great customer service experience while getting my contacts replaced and would highly recommend this company!!1-800 Contacts, Inc. Response
04/30/2024
Hi ****,
Thank you very much for the 5-star review. We appreciate you taking the time to let us know about your great experience and look forward to helping with all of your contact lens needs in the future.
Best,
1-800 ContactsReview from Elvia S
2 stars04/17/2024
I ordered my contacts on 4/8/24, then it was deleted and I never received a notice as to why it was deleted. When I call the same day I ordered them I spoke with a gentlemen who stated that I should have received a call explaining that the price first quoted was not the correct pricing information due to my prescription which made it a special order so I had to pay more to order them. So I placed the order again with him over the phone, I just recently on 4/17/24 received an email that my contacts are in stock, so I went to the app and looked up the status and found that it was still verifying my script that I have uploaded back on 4/8/24, So I called again today and spoke with ****** this time and she told me that the contacts are in backorder and that as soon as they get them they will ship it out to me, she quoted 3-4 weeks as of today. Seems like they don't know what they are doing or what to say, but they are quick to charge your account. Also she stated that they are working on the bugs in the app because they do not coordinate with what they have in their system. Once I get these contacts I will not order again from them. Believe I will also right a review about them in ****** too.1-800 Contacts, Inc. Response
04/30/2024
Hi *****,
We're very sorry for all the miscommunication you've received. **************** is our top priority, and that's not the experience we want you to have. We authorize the payment at the time of the order but do not charge you until the order has shipped. Unfortunately, lenses are occasionally back-ordered by the manufacturer, and it takes time to come in before we can ship them to you.
We're happy to look into this further to confirm your order is all set. Please give us a call at ************, and any agent will be happy to help! We're here 24/7 and look forward to hearing from you!Best,
1-800 Contacts
Review from Debrah H
1 star04/16/2024
Horrible. Never use. I placed an order for my first time. I paid with my HSA card. I immediately canceled it because my prescription was wrong. Its been 20 days and the charge is still on my card. I have contacted them, emailed, and chatted with them. Chat will only tell me that it will be refunded within 24 hours. 20 days ago.1-800 Contacts, Inc. Response
04/30/2024
******,
We're so sorry for the frustration with your order; that's not the experience we want you to have with us! We only charge your card once the order has shipped. What you're seeing is a pending authorization. Once the order is canceled, that pending authorization is dropped on our end, but it can take 3-10 business days for your bank to drop that on your end. If you still see the charge, please call us at **************, and any agent will be happy to make a conference call with you and your bank to resolve that for you!
Best,
1-800 Contacts
Review from Joe D
1 star04/11/2024
Cant ship on time. Useless. Customer service is deplorable. Avoid these clowns!1-800 Contacts, Inc. Response
04/30/2024
Hi ***,
We're very sorry to hear this. **************** is our top priority! We're more than happy to look into this and provide you more detail. Feel free to give us a call at **************, and any agent will be glad to assist.
Best,
1-800 Contacts
Review from Jeremy S
1 star04/03/2024
I have been a customer of **************************** for about 10 years. Up until now, I had no problems with their competitive pricing and 100% price match guarantee as advertised on their website. However, their 100% is not 100%. They have "5 exceptions" listed. I understand most of the exception except one. This is the one excluding search engine prices. Most online shopper now use search engines such as ****** to find competitive prices. So this excludes a lot of customers. I also feel this is a form of false advertising when they advertise 100% price match guarantee with this exception.1-800 Contacts, Inc. Response
04/22/2024
Hello ******,
We're very sorry for any confusion or frustration with our price match policy; that's not the experience we'd like you to have, especially after so many years of loyalty! Our price match terms and conditions are on our website - *****************************************************************;
We're unable to use ****** pricing because the prices offered through ****** are to bring in new customers. If you order from another website at that ****** price, the next time you order from them, it will revert to their regular price and not allow you to get that discount again. Unfortunately, we're unable to match new customer pricing; it does have to be the regular price offered to all customers.
If you decide to order using the competitor's one-time discount, we understand, and we hope that you'll keep us in mind on your next order when the price reverts to their regular cost (again, we're happy to beat that by $1!). What sets us apart from all other companies is that our 100% guarantee backs your lenses, so you're never out the money or stuck with lenses you can't use!
We look forward to helping you with all of your vision needs!
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