Customer ReviewsforMerrick Bank

This is the most difficult bank I have ever tried to do business with and I would give them an even lower score if possible. When I opened my account I requested the option of paperless billing like I have with all my other accounts. From day one I have never received my ebill to make my payment, I receive a late notice every month telling me they haven't received my payment and have added a $40 late fee to my account. Every month I have contacted them attempting to correct their error and setting up paperless billing going forward. Nothing has worked and I'm not going to pay for their continued shortcomings so as of this morning when this occurred once again I opted to just close my account and rid myself of this ongoing stress and advised them I'm not paying the late fees. This is the most inept, finger pointing, uncooperative and unfriendly company I have ever dealt with so my advice is DON'T OPEN A CREDIT CARD ACCOUNT WITH THIS COMPANY THEIR CUSTOMER SERVICE IS NON EXISTANT.

Every attempt to pay off a recreational loan results in being charged a few extra CENTS because they drag their feet after a payoff quote to the following day so more interest accumulates. So where does it end???? Will they ever allow it to be paid in full???

Merrick Bank is a scam . They will s**** you over every chance they get ! They even make up things to s**** you on . Dont go near Merrick Bank or you will be sorry

Merrick Bank is charging me for a Credit Card that I don't have,This so called bank is a SCAM

Up until today, I liked Merrick Bank. I have been a card holder for over 10yrs. My issue came when I received an email asking if I was having financial problems because I apparently missed a payment for more than 30 days. I was confused because I haven't had a ********************************************************** fact, I paid this card off in April. But this card charges a $6 monthly maintenance so I had an auto-pay set up last year so I don't have to be concerned with making it. But apparently, when I made a full payment outside of auto-pay, to pay the card off, the auto-pay was no longer active, so my $6 payment due 5/1, was never paid and I didn't know until the 6/1 payment wasn't paid either, which is when I got the email, so I had to pay the balance of $20 which would have now been due 7/1. This ONE late payment on my credit score, took my Equifax from 754 to 681 and my Experian from 736 to 658. My heart was broken. This missed payment was clearly an oversight, that caused major damages that could take months or years to bounce back from. I'm not sure how long because this is the 1st negative missed payment hit on my score, but the internet says this can hurt your score to even 100pts. This made me close my account. It's not my oldest creditor I have open, but I don't want to pay on a card that damages my credit due to a mistake.

I got a bill for ************************************************* yet!!

I never received the card, when I called they said the billing address was an address I lived at over a year ago and not the address I put on the application. When I called customer service the representative could not get my address right after literally spelling it out to him more than once. I have a balance and have not even seen the card.

Received a letter saying I needed update my authorize user information birthdate. The phone number on the form did not match the phone number on my credit card so I was kind of leery of it and then when I called in, they said they needed a Social Security number also and I did not feel comfortable giving them that, since the phone numbers didnt match but yet even though I told him I was a customer of *************************************************************** not because of that just because I was scared and worried about security and did not want my ID stolen . They dont care about losing over 20 years because I sure wouldnt use this bank.

Merrick Bank is by far the most deceitful credit card provider Ive encountered. Charging purchase fees in addition to interest fee they charge on my bill monthly. $618 so far in 11 months on regular purchases. I just noticed. They dont want to remove or work with me as a senior citizen. Its so disgusting and ratchet. I called them to stop them from doing this and they refused and said I qualified for a payment plan to resolve the is*** and at the end they said I didnt qualify. At this point I dont care to pay them as they didnt care to work with me. I tried in a good faith effort to which they denied me the opportunity to pay off this credit card with monthly payments without this xtra purchase ($55.00) fee and close it. I froze the credit card so that my $13.99 payment to ******* would not come out monthly anymore b/c for this I was being charged $55 monthly. I am so upset with this that the can now *** me. Like ********************* said in Gone with the Wind Frankly my dear, I dont give a dam!

I never opened an account we ith this bank. I found out about it through my credit report and even filed a report through the **** They now have given charge some sort of fee and I've never even received a card from them in the mail or any documentation that an account was opened other than on my credit report.