Business ProfileforProgressive Leasing, LLC

Exchange a Mattress that I Leased from Mattress Firm. For another Mattress. This is 120 Night Exchange Policy. You are Supposed to wait ***** days to give the Mattress time to Form to your Body type. And This Mattress is Extremely Firm its not the Right one for Me. I called Mattress Firm. They said they can do the Exchange but Progressive Leasing needs to Contact them to Get the process Started. So I talk with Progressive Leasing. And they said that they would Help Me. But They have not Helped Me Exchange the Mattress. But Harassing me. Every day. I ordered Smart Box Spring and Adjustable Base theses 2 items are good! I ask them to let Me pay for theses two items while we are working on the Exchange for the Mattress . So I wont get far behind on the payments they Wont help Me with this Either And it took Progressive Leasing a month to set up My account . I called them so I get started with the payments and they told Me my account wasnt set up. By the time the account got set up. I was already 2 payments Behind because of them. Plus I had to Track down the Details of the Delivery ect.. Im not going double up on Payments. When I dont have to. The more they wait around to Exchange this mattress the more behind Im getting on payments. Or let me pay for the Box spring and the Adjustable Base. While they work out the exchange . I bought the mattress online. And the Mattress is the Same Brand of the Memory Foam pillows. I have but the Pillows are Extremely Comfortable. But the Mattress is not. All I want is to Exchange the Mattress. And Start over with the lease so Im not further Behind Progressive Leasing said they would help Me. But have not. They are not a ************ to do Business with.