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Complaint Details
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Initial Complaint
02/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased thousands of dollars of chalk and transfers I’ve already thrown away 25 used one time chalks. In the photo here are 30 more New unopened chalks that are all hard cracked and worthless This is hundreds of dollars of chalks that are useless and now I have no use for the transfers this is beyond upsetting that I was duped into a subpar productBusiness response
02/23/2022
Our customer service team has reached out to ***** ******** and resolved her concerns and addressed the issue. This has been resolved.Customer response
03/01/2022
Complaint: ********
I am rejecting this response because: I never heard a word from them....what number are you calling my phone is ###-###-####
Sincerely,
***** ********Business response
03/10/2022
Chalk Couture has reached out to ***** and we are working to get her products replaced accordingly. As of this moment, our customer service team is waiting to hear back from ***** on what she wants. As soon as we know, we can get it sent out and then consider this concern resolved.
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Contact Information
389 W 12800 S Ste 510
Draper, UT 84020-7752
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.