ComplaintsforMillcreek Homes, Inc.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bought our house from Millcreek homes and had problems right from the start o. Our walk through we showed Millcreeks relitor that we thought we had a leak in the master closet and he showed us a photo before signing and stating that he moved the insulation from the ceiling to show that there wasnt a leak. After a couple of months it was summer and our upstairs was so hot and we were complaining to our neighbor and he said I dont think that they insulated the upper level and I grabbed a ladder and sure enough there was none at all it took over a month to get insulation. Then we got ***** attempted to put on our house from concrete contractors due to ***** not paying his bills. And we had no banisters going down stairs at first due to them saying that they werent code. We were doing our basement and had the city of *********** to get noticed that we were due a ******** due to it is code. That took a year to get.And not even 3 months our tile cracked in our master bath and since ***** goes through superintendent due to not treating them right we still to this day never got our tile fixed. ***** will not take phone calls directly he will have an assistant call you due to he isnt a true leader and take responsibility for his own company. Bad company to deal with dont buy a Millcreek home from this guy.

  

  Business response

  07/30/2024

  I am not sure what the client is asking here.  This is a lot of hyperbole and conjecture about why one thing or another happened.  It sounds like the issues mentioned have been resolved, we are sorry they happened in the first place, but I am not sure if the client wants to air grievances, or if there are legitimate things we need to take care of.  Please let us know what you think is outstanding and we will try to address based on the warranty parameters.

  All warranty issues should be submitted per your contract and warranty paperwork. We have not seen any to date.  The home is now several years old but if there is something legitimate we are happy to look at it.

  Thanks

  Customer response

  08/02/2024

   
  Complaint: 22063621
  
  I am rejecting this response because:

  My tile got looked at by 2 of your superintendents and never had anyone come out to fix the tiles that cracked.

  they both had all the information and photos and you would never do a thing to get my house completed.

  
  Sincerely,
  
  *********************

  

  Business response

  08/05/2024

  So you have two tiles that need to be fixed?

   

  Please forward pictures and info and we can take a look.

• Initial Complaint

  08/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  -Date of Transaction: 7 March 2022 -Amount of $ payed to business: $194,500.00 -Millcreek homes committed to buy and build a community of townhomes in ****************, ****. -Nature of dispute: Since receiving ******* money and lot deposit. Builder has failed to follow through with upholding deadlines in the contract. Instead of our contracts being honored, he's (***********************) giving myself and another client I represent an "olive branch" by allowing us to put a lien on another property his company is building. Only communication is done through the realtors that represent the project, and they're not great at communicating at all. ******************* and ********************* are the realtors for the project, and claim they have our best interests at heart, yet haven't lived up to their word in regards to communication. In essence, they've been stringing both myself and the buyer I represent along for over a year now, with no solid timelines on if we're going to get our money back or if we have to try to put a lien on a project of Mill Creek Homes, to get anything back. They say "We will update you weekly", and I have to request updates every 2 weeks because some new emergency has come up. Neither of us want to pay a lawyer to attempt to get our money back, but we were told that the project in **************** is being sold and the next builder does NOT plan on honoring the deposits we paid the Mill Creek Homes. So the builder will get his payday and could care less about whose money he originally used to acquire the land, permits, and other documents related to the *********** of ******** Poll Townhomes.

  

  Business response

  08/25/2023

  *****,

  We are committed to returning all ******* monies on this project. Its only as of recently we have realized that we will not be able to perform, or have a small likelihood of performing.  The last year or so has been used to obtain approvals from the city etc.  We have not been able to obtain construction financing to this point. We have been pushing to resolve this issue.  As of now the property is for sale to recoup funds and proceeds.  Even if there is a sale there is no profit on our part, I assure you, it is just to get out of the project and pay obligations back-- this is a loss for me too.  It is an ongoing process at this point. Part of the reason I think you may be feeling pushed off is that we are actively working to sell the property or find another path forward which has not been obtained yet. There are other projects where you can benefit which we can discuss.  I will have *** and ***** reach out to you again so we can get the communication back on track.

   

  Thanks,

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our floor has nails popping through the floor, a piece of floor that was fixed is popping out of the floor and broke into pieces. I filled a warranty request before our warranty was ** in 5/2022 and our floor has never been fixed nor has the builder addressed it or fixed it even though it was through the warranty. I have contacted the builder and he is now ignoring me. We were here just barely over a year and our driveway is crumbling, our house is brand new and should not have the driveway falling apart after 1 year. The builder emailed me back about the issue and was ignorant. There are things that were never finished with our house that the ** said would be done but never way. The builder and the ** lied multiple times during our build about the process and tried to hide things.

  

  Business response

  07/13/2023

  Our last communication on the floor was a week ago.  I passed this task to the supervisor who built the home.  He will be on contact.  We are not ignoring ****.  When she has reached out we have responded. It has been tough to get the trades back for small issues admittedly but we have not ignored this.

  The driveway is out of warranty and I told her that.  I am not sure what it means by being ignorant about the issue. We have denied the claim based on the timing but there could be other maintenance and care issues at play as well.  They have denied using salts and chemical melting agents as well as driving on the surface with snow and ice; which are the two biggest reasons the driveways fail. Regardless, this falls outside of the warranty coverage and I advised on how to care for the driveway in the future.

  Accusing us of lying and hiding things is a pretty serious accusation especially when there is nothing to substantiate it (details?). It feels like this is sort of a blackmail-type of statement to get us to do something that was not agreed too. If they agreed to the warranty standards and to maintain the home, and then try to get us to do something that wasn't agreed to is not very honest in and of itself.  Also, if there are really unfinished items as claimed we are happy to try and address those.

  Customer response

  07/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

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