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ComplaintsforElase Medical Spas
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This business is terrible and dishonest. I had their memberships for a couple of years, I was told I could keep using my discount after I cancelled the membership. I have around 3000 dollars left in my membership account when I cancelled it. I have been using it last year and I was given the discount as they promised. However, I was told in store today that they cannot give me the discount anymore when I still have more than 2000 dollars left in there. When I asked to take the remaining money out because I will be moving to California in 4 months and there won't be any Elase around. They refused.Initial Complaint
02/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I started laser almost 2 years ago, I have had different tech associates over the years when I had Sydney I was BLOWN away by how amazing she is, I started to see the best results, she is detailed, and does a fantastic job, i have referred 3 other people to Elase but to ONLY go see Sydney, I think your business model should be based on your techs. anyways the last 8 visits that I had half of those got rescheduled with a new tech without my knowledge so when I came in, I had a BRAND new tech, i can totally see the difference in my laser when i had sydney vs having a new tech. i am super frustrated about this process, I understand that you are training Sydney, for other things and she is amazing and she should be the one to certify each laser tech by the way. but i feel like i got cheated on my results If i would have had her those 4 other visits i doubt I would even have missed spots anywhere i did laser for 2 years and have a few missed areas left and i can stand how it looks. i am asking that i get 4 additional laser sessions left with Sydney to fully complete out my laser.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.