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ComplaintsforPony Express Dental, LLC
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I have been billed a couple times for $101.00. I am being told that this was on a claim from a while ago. I ask for the date of treatment and they say they cannot tell. I then ask if they will find out and get back with me. They never call back and after a few months they bill me again. This has happened twice now and I still have no answer to the question of the date this charge was from. I would also like to know why I am being charged this because I always pay at the time of service. I have never had a dental office do this before. According to their reviews online, quite a few people are having this problem.Business response
06/13/2024
Hello,We have not received any request for breakdown of account. We did an audit on our phone lines from March-present as well and do not have any communication.We have attached the breakdown as well as left a message to discuss any additional questions on account with patient and copied them on this email as well.. We are happy to help!CONFIDENTIALITY NOTICE: This e-mail, including attachments, contains confidential information, some or all of which may be protected health information as defined by the HIPAA Privacy Rule. This transmission is intended for the sole use of the individual(s) to whom it is addressed. If you are not the intended recipient, you are hereby notified that you are not authorized to read, print, retain, copy, or disseminate this message, any part of it, or any attachments. If you have received this message in error, please delete the entire message, including any attachments, and notify the sender immediately of the inadvertent transmission.Thank you,SHIELA F*****
Patient Experience Director
Gen4 Dental Partners
D: ###-###-####
E: sf*****@gen4dental.com
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, copy, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.Customer response
06/18/2024
Complaint: ********
I am rejecting this response because: The original question has not been answered. According to the account records she sent me, credits she listed were not on the account records. She has yet to respond to my email.
Sincerely,
**** ******
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Contact Information
1308 E Eagle Mountain Blvd
Eagle Mountain, UT 84005-5412
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.