Business ProfileforQuality Custom Cabinets

Buyers Beware of Travis C*****, Quality Custom Cabinets in Farmington UT, here on KSL. We purchased 12 kitchen cabinets from Travis and the cabinetry received are very poor quality in finish and craftsmanship. Travis comes off very friendly, honest and trustworthy. He requires payment in full, which unfortunately, is the first red flag we overlooked. If there are any concerns, he becomes very unprofessional, refuses to acknowledge or fix any problems you may have. We tried on 2 different occasions to address our concerns such as the cross grain scratching on the cabinet doors, the stain runs, the inconsistent stain color compared to the sample panel we ordered from, the lazy Susan cabinet that ended up in a shaker panel(we ordered raised panel) and it is significantly darker than the rest of the cabinetry, and the poor workmanship on the gritty finish causing a non smooth cabinet door finish, along with a drawer front that has a crack and hole right were he installed the cabinet pull we ordered through him. We have had multiple professional opinions and quotes for refinishing. Each one has stated his finish work is of poor quality and clearly did not take the time to or is just unskilled and being a cabinet maker. It will cost us another $2500 and another 4 months without a kitchen, to get our cabinets fixed. Travis states he has done 1000 cabinets and everybody has been happy but us. I feel Travis Cottam may have the potential to provide a quality cabinet based on what we were originally shown, however he did not on our build. I found a BBB review from another one of his customers that is almost identical to our concerns, and a yelp review which is very similar on his customer service after the fact. Travis with Quality Custom Cabinets does not stand behind the quality of his work, has no customer service and I feel it's only fair to share this so somebody else doesn’t have experience the hardship we have.