ComplaintsforAAA Farmington
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Complaint Details
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Initial Complaint
10/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I am making a formal complaint, which will be also made to the BBB. On 09/26/2023 I visited the Farmington, UT office to purchase an IDP. Luther was at the desk and offered horrible customer service. At first insisting I purchase a membership or the IDP would take 48 hours to process. I decline the membership, paid $20 dollars to process it and have it shipped to my home addressed. Over a week later, I still do not have the IDP. I called back and spoke with Luther, who was very rude and did not assist in resolving the issue except to say I would have to go down to the office reply and paid for a membership to get it while at the office. I paid $20 dollars for the IDP, never received it. Got robbed of my $20 dollars and Luther laughed when I said I would report the issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.