![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBear Lake / Marina Side KOA Holiday
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made an online reservation for 5/27/22-5/30/22. Reservation # ********. This reservation was for 2 adults, 1 kid, and 1 free kid, and an additional child, with a travel trailer, no pets. no side outs. The price quoted was an awesome price and knowing that this was for Memorial Day Weekend I believed this was a great special. At the time of my reservation I also renewed my KOA membership for $33.00. The " total estimate for my stay " was $84.28 @ $28.09 a night. I paid a total of $62.05 ($33 went towards membership) at the time of my reservation being under the impression that $55.23 was due on my arrival. To my surprise on the day of my arrival I was asked to pay a balance of $214.13 and my total stay was changed to $239.13. When I asked that my original reservation quote be honored it was declined and I was told they would have never sold a reservation for that low of a price and refused to honor what I was quoted even though I showed them my email. On 05/30/22 I contacted the KOA by email @ [email protected] to try to resolve this issue (request #******). On 06/09/22 I received a response stating that their campground had changed ownership and their prices had changed. They requested that I submit my original email. I submitted what I had and their response was that the KOA does not have any sites at $6.00 per night and that the reservation only reflects the one "additional child". This is not my fault. Again, the original email from them under "details" includes 2 adults, 1 kid, 1 free kid" and the additional charge was for an additional kid. On 06/15/22 I received a vm from Joanna stating they did have a glitch in their system the night I made my reservation. I do believe their might have been a glitch in their system at the time the reservation was made but I expect them to honor what was quoted. I am a loyal KOA member. I would like the balance credited to me in the form of a check or KOA credit for a future stay.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.