Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Karl Malone Powersports has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Karl Malone Powersports

      345 N Main St Heber City, UT 84032-1437

    • Karl Malone Powersports

      1480 N State St. Provo, UT 84604

    • Karl Malone Powersports

      1379 W 3300 S Granger, UT 84119

    Business ProfileforKarl Malone Powersports

    ATVs
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Karl Malone Powersports has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Karl Malone Powersports

        345 N Main St Heber City, UT 84032-1437

      • Karl Malone Powersports

        1480 N State St. Provo, UT 84604

      • Karl Malone Powersports

        1379 W 3300 S Granger, UT 84119

      Location of This Business
      345 N Main St, Heber City, UT 84032-1437
      BBB File Opened:
      3/26/2004
      Years in Business:
      22
      Business Started:
      10/31/2001
      Business Started Locally:
      1/9/2018
      Alternate Business Name
      • Karl Malone Powersports, Provo
      • Karl Malone Powersports Rentals
      • Karl Malone Powersports, Salt Lake
      • Karl Malone Powersports, Heber
      Business Management
      • B. Hicken, Manager
      Contact Information

      Principal

      • B. Hicken, Manager

      Customer Contact

      • B. Hicken, Manager
      Additional Contact Information

      Fax Numbers

      • (435) 645-7104
        Primary Fax

      Email Addresses

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/29/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I went to Karl Malone power sports because I trusted the name and the products they sell. When we arrived we told the salesmen that we were new to riding world and this would be the first Machine we ever owned and that we wanted something reliable as we had 3 kids with us and needed something we could trust. They immediately showed us a 2018 Polaris 1004 seater that had roughly 1260 miles on it. They told us it was a well-maintained and took care of machine. That was an excellent running order. They sold us on the machine and we bought it, when it came time to financing, they crammed a warranty down our throat. I was a little thrown back about the way they just added it on there, but I figured it was probably a good purchase anyways so we bought the warranty. Lucky I did the first time we put it in the dirt and off the trailer. It was making some ***-awful noises. We took it immediately back. The service technician that works for Malone told me out of his mouth that we were lucky it didn’t split into with us he said the only thing holding the clutch assembly machine was the bolts were broke off, it was in the shop for about a month when we got it back. It had immediate problems and went back. Got it out of the shop and went back the last time they said it was fixed. I took it off the trailer thank *** to wash it before taking it out of town , and it was some awful noise. I took it back the following Monday and apparently it needs a new transmission. I’ve put less then 50 miles on this machine. I’ve gone back to the dealership and asked them to honor the Lemmon law as they have sold me a machine that had major problems. I have included receipts, but they do not include the new transmission It is going to need. I want an exchange and I want them to put me in a new machine like they should’ve in the beginning. They should’ve never sold this machine. It was never gone through and I have had to pay time & money out of my own pocket. This is a scam they run.
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB Mountain West

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.