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ComplaintsforArby's
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of Transaction: 01/26/2024 Amount Total Paid: $18.62 Arby’s advertises fresh food daily, with employees that care. My boyfriend and I put in a pickup order for Arby’s in Heber City, UT. We both got chicken sandwich’s well when we got home they had forgot no lettuce on my boyfriend’s, that wasn’t to big of a deal, when I bit into mine I was starving so I didn’t think about the smell as soon as I started chewing I could taste mold. I look at my bun and it was covered in obvious MOLD!! We called Arby’s immediately and the manager there was brushing it off like it was no big deal that she had served us MOLD!! We then proceeded to call Arby’s corporate, they offered us two free meal coupons, which is ok. That still doesn’t change our experience with the company or the fact that they served me a completely back moldy bun! I understand bread goes moldy but you throw it away not let someone eat it and get deathly ill! I’ve worked in restaurants, cafe’s and fast food restaurants for 9 years I just feel there is no excuse for this. I still have photos also.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.