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ComplaintsforFirst Stop Roofing and Solar
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
********************* was my salesman. I was in the process of getting solar installed on my home. One day ***** calls and asks for a chance to beat the price. I give him a chance and send him the documents from the other company so that he can match or exceed what they would be providing. We agreed on the panels and the battery and all of the small perks. Fast forward to installation day. The guys show up and I ask about the battery, they dont have one or see it on the work order. Immediately I call ***** and he reassured me that it was being worked and just took longer due to permitting. This is when I start looking over my paperwork and realize he never even included it on the paperwork, but it was most definitely included in my total loan amount. I call ***** back and tell him that Im nervous and I want something in writing. Thats the last Ive heard from him. He disconnected his phone lines and refuses to answer my emails.Business response
10/20/2021
We have been in communications with the customer and have have resolved the concern. This customer will be taken care of.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.