ComplaintsforE Z II Rent To Own
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
As of 02/01/2024 ez furniture location where I make my payments was closed and my account was moved to a location in west valley I was not informed of change until February 29th when I made a payment over the phone of location moving. Now the employees at this new location are stating that my account has always been late and I am making payments on Thursday but they need to be made on Saturday because they do not accept payments on Thursday. They want me to pay extra to have my payments moved. I have always made my payments Thursday every week to fall on my pay day. This new location is also attempting to up my payment amounts. In formed them that is not what I have been paying. I have not had this problem with any other location. It is not my responsibility to pay more to fix the schedule when they made the mistake not me. I also refuse to pay a late fee when I was not informed of the store location being changed. It is the store’s responsibility to inform the customer of any changes like this. If I have been making payments on the wrong day but the other location me allowed it for years the new location can no penalize the customer. I have been a customer for 5 years never had an issue but this new location is causing problems. Spoke with an employee very rude said he was getting manager and never called me back refused to speak on phone. Did call back till a week later to ask for payment.Initial Complaint
02/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I received a phone call this morning Feb 05, 2024 from EZ Furniture Sales & Leasing of West Jordan asking for a payment as the payment was due today. I let them know that I get paid in 4 days and would be happy to make the payment on Friday. I told them several times that I do not have any funds to make a payment today. I then spoke with the store manager whom was very unprofessional. After I told him that my intention is to just close the account and stop business with them since they cant work with the payment, he became irate. He said fuck you a couple of times then said that he wants us to come into the store location to see what he will do to us. I'm not okay with someone threatening physical harm and wont waste another penny. I've been with them since 2019 and am spending over $400/month. The level of service today by the manager was unprofessional. I want a full refund or billing adjustmentInitial Complaint
01/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am always late due to them, when I have asked multiple times to align the payments with my checks, because i am a single mom who lives pay check to pay check and id actually be on time if they would just rearrange it to fit my payment schedule. And they refuse. They called me lazy, they told me to pay my stuff on time, and to get off my **** and we would not have a problem.Business response
01/24/2024
Complaint reviewed. This customer has made the last two payments on time. When a new "Rental agreement" is initiated, it is our company policy to set up future due dates per what the customer requests and what the customer can pay. Because "rental" payments are due in advance of the rental use, a customer can pay forward to the next renewal period. In a similar way to a parking meter. To insure that our family of customers are always treated with respect, we record all of our phone conversations. In reviewing this customers communications with our company, I can see no evidence of the derogatory remarks claimed in this complaint. To be sure, I randomly selected many other customer calls to verify this location is operating with professionalism, courtesy and respect. I was pleased that I found no issues.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.