ComplaintsforGP Motors

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  For starters the finance guy was extremely condescending, he treated my wife and I like crap, and whenever we’d ask a question, he’d answer as if we were stupid. Nevertheless we thought we were getting a good deal on the car, we trusted their “inspection” and thought we wouldn’t need inspect every inch of it ourselves. They told us they would replace the batteries for the key fobs, but we had to replace them ourselves a few days later, and the one the physical keys isn’t even for our car to fix this we would need to pay $50! A couple weeks later, the tire sensors went off and the shop we took it to said that 3 out of the 4 were not done correctly to replace this we’d have to pay $100 for each sensor. Then the battery starts dying randomly, we got it tested and the buttery is a bad battery, to replace it we’d have to spend $350-500. Then we find out the Ac doesn’t work because of a leak, this would run us around $1300! And to top it all off there is a water pump leak that will cost close to $4000 to repair. What did they say when I brought this up? That their “inspection” didn’t show any of those problems. What a shady place. There is no way that their inspection did not show any of these issues. The purchase happened in October of 2023.

• Initial Complaint

  02/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Dec. 28th, 2023 I signed a Purchase Agreement in good faith, including a down payment of $3,500. The Dealership failed to notify me within 7 days, that they failed to secure financing and did not complete a credit check for the co-signer. On Dec 28th, the dealer pressured me to increase my down payment to $3,500.00. They were aware that I was recently allotted donations from GoFundme to assist in my recovery from the Lahaina Fires of August 8th. After feeling pressured into giving them a large deposit because I had "limited work history" due to my recent move away from my home in Lahaina back to Utah. We were finally able to sign the Purchase Agreement in good faith, with the assurance that the loan was approved and complete. On February 15, 2024, nearly 45+ days from the date of Purchase Agreement. I received an letter stating that I needed to re-apply or they would report the vehicle as stolen, with no determination of denial included. I reapplied immediately, then asked to receive the new Purchase Agreement. Initially, Bradley C**** refused to deliver any information on the contract. When he finally did, I noticed discrepancies, for example: the orginally listed price chnaged and I was being charged for services I opted out of. Bradley C**** forced me to accept items on the contract, otherwise he would deny my business and giving me no option but to return the vehicle immediately. The dealership failed to secure financing, failed to notify me in a timely/appropriate matter, failed to give me the option to seek financing elsewhere, and discriminately denied me of my purchase and the ability to do business with them. Bradley C**** is threatening to require a restocking fee and mileage, plus keep my down payment which is legal required to be returned to me according to the contract. He has refused to send me termination documentation/itemized list of charges, or any information, previously requested, for Insurance and Federal Reporting purposes

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