Pool Contractors
SunplayInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning Customer Service, Delivery, Refund/Exchange, and Advertising Issues. Specifically, consumers allege poor communication and difficulty making contact with the business. Some claim they experienced excessive shipping delays or paid for expedited services that were not provided. Others report a lack of support for product returns or exchanges and failure to provide promised refunds. Consumers allege the business advertises ship times that are not upheld and show items as "in-stock" which end up being unavailable or considerably delayed. On September 15, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of October 7, 2021, BBB has had no response.
Service Area
- Box Elder County, UT
- Cache County, UT
- Davis County, UT
- Morgan County, UT
- Salt Lake County, UT
- Summit County, UT
- Tooele County, UT
- Uintah County, UT
- Utah County, UT
- Wasatch County, UT
- Washington County, UT
- Weber County, UT
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