ComplaintsforLeonardo Martinez Landscaping
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Complaint Details
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Initial Complaint
07/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 6/302023 Mr M******* came to my residence to provide a quote to remove weeds, prepare the ground with top soil and lay sod on approximately 1300 sq feet. He quoted $1650 for this job and stated half down payment was required now and remaining when job was completed. We agreed he would put weed killer down that day and come back the next day to even up the ground, put the top soil and get ready for the sod. He told me with the deposit he would order the soil and sod. He didnt expect to get the sod until 7/4/23 because the place he gets the sod was closed Monday 7/3/23 for the holiday but would be open Tues 7/423. I questioned this because I knew 7/4/23 was the actual holiday but he insisted. He did come back and put down weed killer. 7/1/23 he did not return to put top soil but with the holiday i figured it would be the following week. I did not hear from Mr M******* again on 7/4 and on 7/5 he said he ordered the sod and it would be ready friday 7/7/23. He asked if I could pay him the rest of the money for the job and he would give me a receipt. I told him I wasnt comfortable with that until he followed through and did the work since he no showed multiple days. He showed up and my house demanding the money and insisting he was getting evicted and had to pay his rent and that he would finish the job Friday. I did pay the rest of the money and have been told multiple times he would get the soil and sod and come finish the job. He never shows up and rarely responds unless i contact him multiple times. I have asked him numerous times to complete the work or give me my money back and he has yet to do so. My yard is the same that it was before I hired and paid him. Every day that i speak to him, he claims there's a new date the soil and sod will be ready. I cannot wait any longer, i need the job done so i need him to do it or return my money.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.