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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi ,I order Neiva Shaving Gel thru this company back on Dec 8th 2022. I thought everything was fine. I waited few days then started to ask for the tracking information, after few days later about one week I got the tracking information originally was handed by *** then transferred to ***** The problem is this the merchandise got lost I found out then as yesterday the product came but damaged and one of the shaving gel is older version. This is not good business practice, I asked for store credit they did not honor this, . Once again I order this back on Dec 8th 2022, came yesterday on Dec 29th 2022, this company should be put out of business.Regards,*******************************Business response
12/30/2022
The order was lost in transit by the carrier and as soon as we became aware of the issue, it was re-shipped. We have been communicating with this customer from the day of the order when the first support ticket came in and they have received regular updates through this process on all of their concerns.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.