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ComplaintsforHoly Cross Hospital - Davis
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I was admitted to the hospital on 05/12/2022 where I received MRI scans of my spine. I have twice attempted to receive the MRI images from this visit for my continued care, however they continue to only send me the paper documents and no images. My most recent request was sent on 08/07/2023. Additionally, my neurologist requested the imaging in June of 2022 and literally had to go to the hospital to view the images as the hospital would not send them. I have called the corporate office twice and there is no answer and no voice-mail box to leave a message. I just want the images of my MRIs on a disc as my doctors need them for comparison. Please just give me the images.Initial Complaint
03/07/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On Feb 9, 2022 I had an angiogram performed at Davis Hospital. On Mar 22, 2022, UMR Insurance issued an EOB reducing the bill due to "Provider negotiated discount" and requesting medical records to determine payment. On May 11, 2022, UMR issued a revised EOB further reducing the bill due to "In Network Level of Benefits," issuing a payment, and advised me of an $869 due from me. Steward Medical, which owns Davis Hospital, refuses to make the second adjustment, demanding the balance from the initial EOB. They accepted the payment that accompanied the second EOB, but wants $4255 from me, the original EOB minus UMRs payment. I have been willing to pay the $869 from the very beginning, but Steward Medical threatened every time we called that is was the entire balance or it would go to collections. UMR reps have tried to work with Steward, but Steward has said they don't care what their contract may say, they want their money. One Steward claimed they had a document from UMR saying they could charge me the $4255. The UMR rep asked for a copy as they had no record of it. The Steward rep said they can't share their records with anyone outside their office. A UMR rep spoke with Steward again on 31 Jan and was told they would review the matter and get back to them before taking any further action. Today I got a noticed from a collection agency. I contacted UMR and they said they haven't heard from Steward since the call on 31 Jan. I'm willing to pay the $869 today. I just want this in-network hospital to accept the bill they agreed to accept in their contract with UMR.Initial Complaint
01/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Their billing department continues to send statements saying I am late for FUTURE due dates. And that they will send me to collections For example: Todays date 01/18/2023 Statement received: We have not received your payment of 432 dollars due on 02/04/2023 Make payment immediately. However their website, says all my accounts are current and that I am to pay 220 dollars monthly. Upon calling their billing department. I am given no answer other than to change my billing plan and up my monthly payment to them. I also have not been sent an itemized invoice for any of the charges being sent.Initial Complaint
09/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Pre-paid all of my deductibles for a surgery performed on 6/28/2022. Over paid by over $300 have never received a statement or a refund.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.