ComplaintsforYoung Automotive Group

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of purchase: 5/17/2024 I purchased a used 2018 ****** Leaf from the Young Kia ********** in ******, which included financing an extra $595 for window tint (as shown on the contract that I had signed) and the cost of registration and plating. I have yet to have heard anything about when I will receive either my license plates or my window tint. I have called and texted with both the original salesman and with several others at the **********, and have even had an in-person chat with them when I had to go get new temporary tags from them because the plates hadn't shown up. I have not once received a call or solicitation from them regarding these issues, with the exception of last week, when the original salesman ****** I Believe) texted to tell me that the deal I had signed only covered a sun strip on the windshield (claiming I would have signed a document asking me to pay nearly $600 for a sun strip on the windshield, which is absurd). I sent him a screenshot of the digital contract stating, very clearly, "Tint: $595", and told him that, no, the deal was for a COMPLETE window tint. He proceeded to claim that the likely reason for these delays was because "the financing hadn't come though." I again corrected him, informing him that indeed I had already made a payment on the loan for the car. He essentially told me, once again, that he would "look into it," and I haven't heard anything since. I simply want the terms of the contract fulfilled, I don't feel like that's asking too much.

  

  Business response

  07/10/2024

  The General Manager ****** reached out to the customer on the evening of 7/9/24 and discussed the two issues at hand. The customer did pay for window tint and we are going to get that handled. ************************** has an appointment with us on the morning of 7/11/24 to get that installed. We are putting him in a rental vehicle while we do the work. His vehicle was missing a power of attorney in order to get plated. We are getting the signature tonight and the plating process should begin tomorrow. ****** has talked to the customer twice and he is very appreciative and thankful that we are getting this done. He said there are no further problems. 

  Customer response

  07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  07/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently bought a car from the dealership, and they still havent given me my plates. The first time I called they told me they didnt know what was going on, then after that they told me the old owner of the car need to come in and sign the title over and finish paperworkits been 3 months..and they just gave me another temp tag until August 8th. I really dont want to deal with this..multiple people have told me to take action so I am.

  

  Business response

  07/10/2024

  We apologize for the time it has taken to get the customer's vehicle plated. We overlooked a signature on the title and in turn were missing a proper form to get the vehicle plated to the new customer. Our titling team has sent the proper documents to the previous owner to sign. They will mail these back to us this week and we will get the customer plated the same day. I have reached out to the customer to keep him updated. This is a top priority! 

  Customer response

  07/11/2024

   
  Better Business Bureau:
  
  Thank you so much for getting this going!! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Honda Civic around august 2022 but i did get warranty for 5 years or until it reached 110,000 miles , the car was in decent condition until I recognized the Hail Dents on the car. I wasn’t going to buy the car due to that but they assured me they’ll fix the dents if i bought the car. With their trust and after signing a you owe us and you owe them paper of them clearly saying they'll fix it I decided to buy the car, the week after they checked up on my dents on the car and said their dent guy wasn’t able to cover those type of dents instead he just covers the big ones and not the small little dents on the the car. They told me they would find another solution but they ended up never reaching out back to me. HORRIBLE Company.

  

  Business response

  05/28/2024

  We sold a vehicle to a gentleman (Mr. ***** ******** *****) on 08/06/2022.  Based on our records - Mr. ***** ******** visited our dealership several times prior to purchasing a 2018 Honda Civic for $21,250.  He needed several research days to make a decision and even took the time to get his father involved with his purchase.  After negotiations, he purchased a 2018 Honda Civic from us for $21,250.  This purchase price was a very reasonable price based on J.D. Power book value being at $23,975.  Even to this day the vehicle scores a 93 on AutoCheck reports which ranks higher than most vehicles.  Similar vehicles usually range between 79 and 89.  We discounted our vehicle extremely aggressively to make up for the dents and we agreed to look at the dents and to “fix the dents to the best of our ability” which our records show that we attempted. 
  If Mr. ***** is unhappy with his purchase, we would like to help. 
  Young Honda would offer to give Mr. ***** a generous trade-in amount to be used towards the purchase of a different vehicle from Young Honda.  If Mr. ***** feels this is satisfactory, we will proceed with the trade-in evaluation and begin to find a different vehicle that would be a better fit.
  Please reach out with any other questions or concerns. 

  Customer response

  05/29/2024

  
  Complaint: ********
  
  I am rejecting this response because they did not try their best of the ability to fix this. They simply said they aren’t able to fix it and gave me a false promise that a different dealer in preston idaho would be able to fix this instead. The best of the ability was not done and simply just a no that you guys wouldn’t be able to fix it and gave me a false hope that someone else would best able to fix it. I’m considering your options. What’s both options looking like?
  
  Sincerely,
  
  ***** ********

  

  Business response

  05/31/2024

  To Mr. ***** ********,
  Young Honda did in fact try to fix the dents to the best of our abilities.  We would like to help if you are unhappy with your decision to purchase the 2018 Civic.  See below for our solution to your issue.  We would need to inspect and drive the vehicle prior to offering a trade in amount. 
  “Young Honda would offer to give Mr. ***** a generous trade-in amount to be used towards the purchase of a different vehicle from Young Honda. If Mr. ***** feels this is satisfactory, we will proceed with the trade-in evaluation and begin to find a different vehicle that would be a better fit.”
  
  If there are any other questions or concerns, please feel free to reach out. 

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In September of 2023 I entered an agreement to trade my 2018 *** ******** in for a 2017 ******* Sonata. I emphasized that I needed to ensure that I was purchasing a mechanically sound vehicle that I wouldn't have issues with. I didn't take possession of the 2017 ******* Sonata until nearly 4 weeks later because they assured me they were putting it through the shop to ensure everything was good. Less than a month and about 1400 miles after I took possession of the 2017 Sonata it was completely out of oil! I took it to Young *** and they filled it with oil and told me to take it to ******* in *****. I did and was told by ******* that they would have to complete a 5000 mile engine oil consumption test and that if it failed I would get a new engine. It continued to burn extremely excessive amounts of oil and definitely failed the test, but now they are refusing to get a new engine an install it as I was promised. I even had two different techs tell me that I would get a new engine because it was consuming excessive amounts of oil. I have attempted to speak with multiple people at Young *******, including *******, and no one has followed through or assisted me. Now I have a vehicle that is definitely NOT mechanically sound with a bad engine and no one will accept responsibility or fix it!

  

  Business response

  05/14/2024

  The customer went in on Friday, May 10th. ********************** ******* did a top-down engine clean that took care of his needs. He told ******* that he would be removing the BBB complaint. 

  Customer response

  05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time, but engine could still be consuming too much oil and need replacement.  I wont know that for certain until after the newly started oil consumption test is complete.  I reserve the right to file another complaint if the oil consumption issue continues.
  
  Sincerely,
  ***********************

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please refer to yelp Keegan M.

  

  Business response

  04/29/2024

  ****** brought his vehicle into us on April 16th and stated he had issues with it after taking it to get fixed at a body shop outside of Young Automotive Group. We noted the problems he had and communicated we could have our body shop look at the damage as well. There was communication back and forth for a few days on what to do with the vehicle.After we had done some work on the vehicle the customer came to pick it up. We did not complete all the suggested work to the vehicle. There was poor communication with the customer throughout the experience and things got missed on our end. After finding out about the situation, ********************* met with ****** on 4/29. He listened to the situation and apologized for the unprofessional communication. 
  
  He offered to have our body shop look at the vehicle and offered to reimburse him for the price of the service we did. He stated that he will take his car somewhere else to get fixed back in **********, but we will reimburse him in the amount of $561.10, for the service we performed.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  While attending a Jeep event, we purchased a set of tube doors for our Jeep, with the expectation of a similar product to the display. What was delivered to ** was a budget item available via online market for almost $600 less. When we contacted the dealership in question, we were told that our options were to pay shipping for a return and given credit towards ordering another item, or to live with what we received. I am not willing to just "live with it". We were given the impression that our purchase would be a quality item, and not be charged nearly 3 times the cost we could have paid on our own. I anticipate a full refund and a shipping solution that does not incur further cost and insult.

  

  Business response

  04/12/2024

  While at EJS ******************* came up to the Young Dodge ****** tent. He stated that he wanted tube doors. While *** stood there, ******, our parts manager, looked up this part and informed him that they did not make them for his **, but there were aftermarket options. *** stated he just wanted tube doors for the couple months in ******** and wanted to get the 15% off and free shipping that was happening at the event.  ****** then stated that we could get them and honor the 15% off pricing and free shipping; however, that it is a special-order part and cannot be returned like a normal MOPAR part. *** agreed to order them. The general manager, ***********************, made conversation as ****** was ringing up the customer. ***** remembers the customer talking about how he wished they were made for the ** because of how he liked the handles but was getting it for the free shipping and discount.
  ****** and another parts associate, along with the Customer Relations Manager, ******, have spoken to this customer. ***** asked if he needed to get involved, but ****** said he got off the phone with ***, and that *** was going to discuss it with his wife on what they wanted to do. ***** followed up with ****** and asked if anything else happened. ****** said he was waiting for a call back. ****** explained to the customer again that it is a special-order part, and that a credit would be given to back if the customer would pay for shipping. ********************** Dodge ****** stands by their offer to assist the customer as outlined in the complaint. ********************** Dodge ****** has tried to not let the customer down and explained that to him several times.

  Customer response

  04/15/2024

   
  Complaint: 21559558
  
  I am rejecting this response because: As I was looking into this matter, I discovered the original shipping label for the doors in question, and that they were shipped from an online retail seller address in **********, including a phone number for the business. The doors we received are sold by ********************** and the "manufacturer" who merely rebrands items made overseas. Every one of these retailers sells that exact set of doors for $299.99 with free shipping. As previously stated by ******, shipping cost them $200. Basic math would show that even with paying the online retail price of $300 plus $200 for additional shipping, the total would be $500. I also understand the business's need to make a profit, but not to the tune of almost $360. In the interest of settling this, I would be amenable to a partial refund, and agree to shop elsewhere to avoid further "misunderstandings".
  
  Sincerely,
  
  ***************

  

  Business response

  04/16/2024

  We will settle for a $150 back. Otherwise, our first statement is our offer. 

  Customer response

  04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not ideal, but acceptable to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a motor bike for my son for Christmas. The fuel tank was broken and I took it back to fix it. It has now been over 2 months and it isn't fixed and they won't return my calls.

  

  Business response

  03/11/2024

  The unit repairs are complete and it is ready to go.  The dealership has text and left a voicemail for the customer to let him know.  The dealership is **************** the unit if that is preferred.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Yes I bought a new Jeep glider towards end of January and at the time they make you buy low **** and other stuff which should be illegal. If it's not it should be and all I want is my money back because I did not want the thing to begin with now. I removed it from my vehicle So I was with my money back for what I paid for. It simple is that and they're very hard to deal with

  

  Business response

  03/12/2024

  We have spoken with ********************************* multiple times. I reached out and told him we could help get it taken care of and needed to come to the dealership or we could come to his house. He has refused either. We have replaced ****** twice on the vehicle, but he keeps messing with the lojack and we cant warranty it at this point. We replaced his windshield twice and after the incident with speeding I personally delivered his car to him. We have done everything that we can and cant issue a refund when he has taken the lojack module out of the car and not had a technician complete the work.

  Customer response

  03/12/2024

   
  Complaint: 21385634
  
  I am rejecting this response because: All I want with my money back they don't understand that I never wanted it to begin with but where they make u buy stuff is shady business practices and should be illegal

  
  
  Sincerely,
  
  *****************************

  

  Business response

  03/13/2024

  We can not return money when a customer takes the module and tampers with it to make it not work. Returning services is not applicable when the customer wrongfully breaks equipment and takes it out of the vehicle.Threatening to hurt dealership employees also does not condone the right to get what you want after you have tampered with the module.

  Customer response

  03/13/2024

   
  Complaint: 21385634
  
  I am rejecting this response becauuse I just removed the device and it's fine

  ...your company has shady business practices just look at ****** reviews and bbb complaints  see a pattern???
  Sincerely,
  
  *****************************

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used Jeep Wrangler from the Used Car Dealership in ***** on 1-15-24. On that day, the factory windshield on the car was broken and needed to be replaced. My contract indicated that they would replace the windshield. On 1-26-24, a glass company attempted to install an aftermarket windshield on my Jeep. I refused the windshield and requested that a factory windshield be installed; The same type that was attached to the vehicle when I purchased it.I received a phone call from the dealership indicating that the exact windshield replacement was not their responsibility.. first complaint After purchasing this vehicle, I drove home and started checking the fluid levels on the engine. I discovered that the electric power steering fluid was below the minimal ***** I contacted 5 Jeep dealerships in the surrounding area of my home in an attempt to locate the fluid. I was informed by all dealerships, that the fluid was not available until March or April of this year state wide. All Jeep dealership employees indicated to me, "Do Not Drive The Vehicle" in it's present condition. Second Complaint I purchased a vehicle from this dealership, which I cannot drive safely, until I can locate the fluid. It is my belief that the dealership was fully aware of the fluid shortage. Car dealerships make a reconditioning inspection on all used cars, prior to putting them on their lots for selling purposes. They discovered the fluid problem on my car and did nothing about it.I spoke with some type of manager within the Used Car Dealership on the phone today about both problems mentioned above.At this point, the dealership has no concerns. They sold a car that can't be driven and it's not their problem. They want to install a cheaper windshield than what I had on the vehicle when I purchased it and it's not their responsibility. I hold them accountable for both issues.The dealership should stand behind the vehicle that they sold me..

  

  Business response

  02/08/2024

  *********************** bought a Jeep, and,in the deal, we worked out a windshield. We ordered the windshield. When the installer came to install it, the customer said he did not expect a windshield that wasnt OEM. We explained that wasnt something we promised or talked about. We explained he can pay the difference if he wants OEM glass. The aftermarket glass is as quality as the other and the cost is determined by where it is bought. The fluid was nationally back ordered when ordered. However, five days later it came into stock. 

• Initial Complaint

  01/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Started on 12/19/23. I live 7.5 hours away and was told they would take both my vehicles on trade. I drive there with one on a trailer and they only take one on trade then give me *****'s on the dollar hold me hostage for 5 hours don't bring the new truck out tell freaking closing then I gotta drive the 7.5 hours back under the agreement they would get the other truck back to me. Next day the truck I bought breaks down with the other vehicle they didn't take on trade still at their dealership. They then call to ask if I can meet them half way to get the truck they didn't take on trade when I have no running vehicle at this point. They say their going to get the truck fixed where I live and eventually get my old truck back to me all seems well. Fast forward week or so I get several calls from young dodge of ******. I wake up for night shift and call them back, they tell me the pay off estimate on the trade they did take was **** shy of the actual pay off and that they never called the bank the loan was through to double check this info and I'm responsible for it. My truck then goes in to the local dodge dealership to get fixed on the January 9th at which point I get to play phone tag for 3 days. After writing a review on yelp young dodge general manager gets ahold of me saying he will make sure its taken care of personally the next day as it was after the local service shops hours. Now I have yet to get ahold of young again and went and got my pick up and payed the diagnostic fees due on pickup.

  

  Business response

  01/16/2024

  I have spoken with Trusty. The shop work has been approved for the truck at his local shop there in ********, *******. His second truck that he did not trade in was driven back to him by one our delivery drivers. At this point in time we have resolved his complaints and he said he would also remove them on his end.  
  
  ******************************
  General Manager
  Young ***********************
  ************

  Customer response

  01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Trusty ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩