Business ProfileforHigh Country Finance

I paid $5,997.00 and signed an agreement in October 2023 with Wealthability for tax strategy, preparation, and filing. Tax filing for my first year, 2023 taxes, was included in that price. As part of that agreement, I was referred to one of their vendors, High Country. No other agreement was signed. I started to work with Brady S****, then passed to Hailey F*****, then to Sophie A****, then Amanda L*****, and then Tyler R*******. High Country proceeded to miscommunicate, misfile, and delay my taxes. Sophie prepared them and stated I wouldn't owe more than $2,000.00, then Tyler stated Sophie had miscategorized items, and I actually owed $20,000.00. Adjustments were made, and that number has become $15,000.00. High Country filed the taxes under the wrong FEIN, and amendments had to be made. High Country sent me an invoice for $650.00 even though taxes were included for the first year. High Country thinks I'm upset about the amount owed, but I am upset about the miscommunication, delays, **** of urgency, and **** of attention to detail in someone's taxes and finances. As of today, May 17, 2024, I don't know if the amended taxes have been filed as High Country won't confirm, and I have not been sent documents to sign. I requested to be transferred to another one of Wealthability's vendors. Brad D****, with Wealthability, called me today, May 17, 2024, and stated I signed an agreement with High Country, which is not the case. He said he would send the deal; I am still waiting to receive it. He did not comment about the issues with High Country and proceeded to call me disrespectful and rude and specifically said "I would go out of my way for someone nice, but I won't do anything for you". He said another firm would charge me to review the existing taxes because High Country won't confirm if they're completed. He said I could not speak to anyone else and that nothing could be done about High Country or Wealthability.