Business ProfileforWoodbury Finance and Accounting, PLLC

I engaged with this firm for accounting/CPA, tax filing and not once met or communicated with a CPA for these purposes despite multiple requests thus did not provide services I paid for. At the end of 2022 they doubled their rates and refused to file my 2022 return despite having paid a full year. In Nov I spoke with the CEO, Erik W*******, with my complaints. Erik insisted we communicate via phone rather email and offered a refund but never follow up or returned my emails. Instead he sent a disengagement letter to me in an email along with 100+ other clients cc'd on the email, a clear breach of privacy laws. I was then charged for two MORE quarters of services after HE disengaged. I again emailed Erik stating I wanted a full refund for services not provided totaling $8300. I've since spent thousands on a new CPA to file 2022 and have other costs associated with their incompetence for which I am not seeking compensation. When he refused I attempted to settle the matter for $6800 which was the total spent for minus the high end of the going rate for a small business tax return ($2000). This seems like a reasonable compromise esp considering I did not have a CPA & they refused to file my 2022 taxes despite me paying for their services all of 2022. Erik continued to refuse the refund and then quickly proceeded to threaten and belittle me. Quote from Erik's email "I have forwarded the emails from those two individuals and I will send yours to my attorney as well. He has a solid plan of action, which unfortunately involves flooding your attorneys with paperwork for years and ending with you not getting anything." There's dozen's of clients on that emails string with the same complaints. I sought legal counsel (additional cost) and I wish this matter to be resolved outside of court but, more importantly I hope to prevent this business from stealing from others. Charges- 12/15/21 $3800, 1/3/22 $750, 4/4/22 $750, 7/5/22 $750, 10/3/22 $750, 1/3/23 $750, 4/3/23 $750