Business ProfileforWander Camp, LLC

My friend and I had booked a night stay at the Bryce Canyon location of this camp on 08/23/2023. We show up and there is a sign in front of us to please proceed ahead with caution. What we see in front of us after pulling onto a dirt road is a river running through the road and the camp about a quarter of a mile up ahead. The river seemingly pretty shallow and without signs of camp being closed, we proceed with our rental car, only to find out it is not shallow. We get our car to the other side also to find out camp is closed. Now our car is stuck on the other side, unable to cross back across the river to leave. My friend and I had to walk down a main highway, the camp ground and surrounding area does not have service, to find someone to kindly take us in to town to see only an email sent at check in time saying camp is closed due to the road being washed out and a storm. We called the company and they were less than helpful, requiring us to call a tow company ourselves, which two Wander Camp employees promised to reimburse us for. This also goes for the hotel stay we now needed. They said they couldn’t pay for it themselves because they could not “locate the owner in 2 days.” Wander Camp has since been avoiding mine and my friends calls, texts, and emails and have even blocked my phone number. They have told me things that staff members have confirmed to be lies and given me false numbers to contact higher ups. It took 2 weeks just to confirm refund of the night for closing camp. We were told the gate was supposed to be closed and there should have been a sign showing, which did not happen due to their negligence and lack of communication. Tow reimbursement is $278.10 and hotel stay is $279.93. I am more concerned with the tow reimbursement. They also have false advertisement (it’s not glamping). And as of recently they have hung up on me to avoid payment. All phone numbers are different btw too and there is no direct contact, it’s shady. I have names if needed.