16 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jaclyn K
5 stars04/01/2024
I love this makeup and the customer service has been very accommodating and easy to work with. I haven't had any issues.Review from Amy D
1 star10/17/2023
They have a "love it" guaranteed program that states if you did not love the product you can return or exchange it, however, they do not stick with it and refused my return of their skin care which was very costly. The sponsors and customer service do not help you and most times their telephone number is "off".
Younique, LLC Response
10/18/2023
Hello, and thank you for providing a review! We have contacted our ************* team and show that a skin care product return was initiated. Although our phone lines no longer allow for external calls, we have switched to a call-back model for your convenience. While our ************* call center is open, you may visit the following site to request a call from one of our representatives as soon as you are reached in our queue. No more waiting on the phone to speak to us!Review from Gabrielle W
1 star09/09/2023
STAY AWAY! I have been trying to cancel an ongoing subscription for several months and no longer even have access to the address where they are sending the product they are shipping me for $100 a month. Beware: they have REMOVED AND DEACTIVATED their customer service number and the presenter who sold me the subscription can't deactivate it for me either. No one responds to my messages and emails, no email reminder is sent to which I can reply about the monthly charges any longer (they used to send this and it has stopped) and I have no recourse but to dispute the charges with my bank. I was a regular customer and this business has lost me as a customer for good.Younique, LLC Response
09/11/2023
We are so sorry to hear that you had difficulty in cancelling a subscription. While the option to call in to our ************* team has been removed from our website, we are still available to assist you via the phone! We have switched to a callback model for your convenience. No more hold music waiting to be assisted - simply enter your callback information and one of our ************* representatives will reach out to the provided phone number as they reach you in their queue.
We were able to verify with our ************* team that they contacted you after this review was posted and all future subscriptions under your name have been canceled. We are sorry for any frustration caused by the difficulty experienced in canceling and are glad that you will not have to worry about it in the future. Should you have any lingering questions or concerns, please don't hesitate to reach out to our ************* team at ******************************************************* for continued assistance.Review from Jennifer R
5 stars01/02/2023
I love Younique products, especially skincare. My 2 presenters, whom I watch live and replays are wonderful and they always text me back with any questions I have with my orders. Yes, it is very pricey, but I try to fit it into my budget(everything is expensive)and take great care of my skin. The twisted mascara, liquid eye shadow, stick foundations, concealers, lip products, and blush and I would love to be able to buy their collagen shots one day. My only complaint(i have addressed it)is the shipping. ********** are so slow, so if you need products, order at least 2 weeks in advance.Review from Stacy S
1 star09/20/2022
I have ordered the uology $182.. in product that Im allergic to I have tried to get a hold of yall through email I have tried to get a hold yall through call I cant get a hold of anything anybody I do not wanna spend another dime with this company if yall do not get back in touch with me. I have the collagen subscription every month I spend $200 with yall Im fixing to cancel that to somebody better get a hold of me!!!!!!Review from Alita F
1 star07/13/2022
Ruined my friend's life. She is now effectively bankrupt because of their shady business practices.Review from Cynthia D
5 stars07/08/2022
Totally satisfied with the high quality products and now I dont want anything else on my face. Thank you Younique.Review from Kylee J
5 stars07/08/2022
Solid direct sales company with a fresh product line. Good compensation and plan and great perks like a free PWS (they don't charge monthly like other companies.)One of the best direct sales companies out there if not the best.Review from River H
1 star05/11/2022
I also was contacted for a PA role and told my pay was 650 weekly receiving products and shipping them to customers' houses. I was sent a check for **** by camerica bank and they even deemed it fraud because it wasn't placed in the name of the person who sent it to me "*********************************/*****" and was instead from an insurance company. So yeah scams all around, wouldn't recommend it.Review from Duane D
1 star05/06/2022
I have been hacked with my credit card 9 times by this company and received boxes of cosmedics and a debit card from them that I never ordered. Never had heard about this company until I was hacked 9 times and received cosmedics and debit card from them in the mail.Turned matter into fraud **** at my credit card company. They do not have a phone #Beware of this company.DDD
Customer Review Rating
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