ComplaintsforStonehaven Dental, LLC

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Dr ***** did a bad root canal on January 12, 2022 that caused me to get my tooth extracted and when she did the bone graft after the extraction (March 25, 2024) the bone graft failed. I want a refund of the amount I paid out of pocket for the root canal and bone graft total $1125.50. I am now paying a oral surgeon to fix her bad work.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  My husband and I have dual dental coverage. When one dental plan reached its maximum limit and the secondary insurance denied the claim, the dental office charged us their full rate instead of honoring the contracted rate of the primary dental insurance. Due to this and other billing mistakes, including choosing which insurance company's contracted rates to go by based on which is higher (which is not the policy in Utah), they are overcharging us by a couple of thousand dollars. In March 2024, we received an email stating that the final balance would be $1119.70. However, a billing statement dated 5/6/2024 showed the balance as $408. I paid the $408, and the next day, I received a text thanking me for the payment but stating that we still owed $1727.70. None of these numbers match up, which leads me to believe that something shady is going on. all three documents (one billing statement, one email and one text thread) are attached.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  5/10/2024 I had a wisdom teeth removed ( the appointment was poor quality) I had insurance to help cover the cost but now I am being told I don't have insurance and have to pay over $1000. They lied and didn't tell me the amount until the last minute, it was only recently that got notice I have to pay that. They should lower the cost.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Dates: May 24, 2023 and Jan, 2, 2024 Amount paid: $158 + bills still pending We were told multiple times by various people that a live ASL interpreter would be provided for our Deaf children and my Deaf husband. We have been told to reschedule various times if we want a live interpreter. They continued to tell I they could get one, and would then scurry to get a VRI interpreter once we arrived. Management informed me today that they quit providing live interpreters a year ago, yet they continued to tell us they could get one so we continued to see the practice. No attempt to resolve the problem has been made. I was told “it’s just such a pain” and asking for it will get nowhere with the “higher ups” Account number **** We want a refund for all copayments and costs not covered by insurance for all services provided to David H******, Phillip H******, and Kenneth William H****** since May 2022 when we were first assured by the company that a live interpreter would be provided. More importantly, we want the company to enact new policy and/or contracts that ensure a live interpreter be provided to all clients with a hearing loss who request such accommodation. Video Relay Interpreters are inadequate in many setting, especially in medical, dental, and pediatric settings. If a live interpreter cannot be provided, they ought not accept pediatric clients who are more likely to reach for a screen and push buttons than watch the interpreter.

• Initial Complaint

  04/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Since 2013, I have had composite veneers on my 4 front teeth. I was told I needed to have my veneers replaced due to “decay and receding gum line” and was encouraged to get crowns instead of veneers. When I stated I didn’t want crowns because I would lose more of my actual teeth than with veneers, I was told by Dr A***** “oh but your insurance will not cover veneers at all, but they’ll definitely cover a portion if not all of the crowns.” Though I still did not like the idea of crowns, since I am having a baby in May, crowns seemed like the more economic option if insurance was to pay a portion. I also was encouraged by the front desk staff to get secondary dental insurance “if I was worried about cost” which I did. The day I showed up for the crowns, the receptionist demanded I pay upfront, to which I refused saying that doctor A***** had assured me my insurance would pay, so I wasn’t going to pay the full amount to them. The receptionist told me I had to pay a minimum of $500 and some odd dollars or they wouldn’t even start. I wish I would have walked out right then. I got the crowns done, and am far from happy. Not only are the crowns crooked where my veneers were not, when they billed my first insurance, I got a call from them saying they denied the claim because Delta Dental has a clause saying that they do not cover crowns due to erosion, and it was “my responsibility to know that.” I told the person I spoke with that I had no reason to know that they didn’t cover due to erosion because 1) I was told by Dr A***** my insurance WOULD cover them and that statement should not have been made unless it was a known fact 2) I was never getting crowns due to erosion, it had been explained to me that it was due to decay (Dr A***** even stated while removing my veneers she found decay that she took pictures of for insurance) and receding gum line, never erosion, so she needed to resubmit. They have not and are saying I owe nearly 5 thousand dollars.

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