ComplaintsforDoba

• Initial Complaint

  03/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Doba Dropshipping regarding an issue I have encountered with their services. Mid last week, I inadvertently subscribed to Doba's services via their Shopify app. Upon realizing the accidental subscription, I promptly reached out to Doba's customer service team and uninstalled the Shopify app. I was assured by Doba's representatives that I would receive an update regarding the refund process within 24 hours several times. However, despite their assurances, I have yet to receive any communication regarding the refund. To my dismay, I discovered that I have been charged $60 for a service that I did not even utilize. Furthermore, Doba did not grant me access to the subscription that I inadvertently purchased. This situation feels unjust and resembles nothing short of robbery. As a consumer, I should not be charged for a service that I did not intend to use, especially when all necessary steps were taken to rectify the accidental subscription promptly. I demand a full refund of the $60 charged to my account by Doba Dropshipping. Additionally, I wish to terminate any further business relations with Doba Dropshipping. I do not wish to engage with a company that demonstrates such negligence and disregard for its customers. I trust that the Better Business Bureau will investigate this matter thoroughly and take appropriate action to ensure that Doba Dropshipping addresses my concerns promptly. I appreciate your attention to this matter and look forward to a swift resolution. Thank you for your time and assistance.

  

  Business response

  03/20/2024

  The individual in question provided documents that negate the claim. All charges were canceled or failed on their side. As seen in our Shopify backend screenshot, it shows that the charge was canceled which also coincides with the documents provided by this party. We have communicated with the individual daily that we were ensuring our findings of this information to be accurate and would respond immediately with our findings. We have been nothing but accommodating and responsive in their request and stated we needed more then one day, as well with the weekend, to respond. 

  Customer response

  03/20/2024

  
  Complaint: ********
  
  I am rejecting this response because: shopify has emailed Doba and copied me on the email asking that the credit my account. Every discussion with Doba has been brief and results in "we will contact you in 24 hours regarding this" and they have yet to reach out with the exception of returning my phone call, where I was given the same response by Ethan.
  
  Sincerely,
  
  ********* ******

  

  Business response

  03/21/2024

  Hi *********,

  Please provide the email from Shopify and bank statement showing charge was deducted so that I can further investigate. All of our systems show no charge was made to you, and we would like to get this resolved if you could please provide the requested information that would help. 

  Customer response

  03/22/2024

  
  Complaint: ********
  
  I am rejecting this response because:  Shopify is trying to charge my card $60 instead of $1.00 - and I will not put the money on the card to be charged from this company Doba as the way things are going.  Shopify, as per my last response and attachments - has requested they credit my SHOPIFY account so that  they can then charge my account the fee to keep my website up and running.   The email specifically notes I paid using the threshold in my Shopify account, so yes - I am still looking for my shopify account to be credited in the correct amount so I can finally pay my bill that I actually owe to Shopify this month in the amount of $1.00 + tax. Thank you.
  
  Sincerely,
  
  ********* ******

  

  Business response

  03/25/2024

  The provided screenshots are a system email at registration and not proof of charges through a bank statement. You have no charges from Doba and your account has been canceled. We operate separately through a partnership with Shopify but are different entities. The $60 is coming from shopify for their Retail special offer that is $60 after the trial. We have nothing to do with that. As far as Doba is concerned we have made sure you were not charged and your account deactivated. There is nothing further we can do. 

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