Customer ReviewsforYoung Living Essential Oils, LC

Expensive and once your loyalty customer they keep pushing your order and billing you finding cards you didnt use to pay them with. They hack into your banking! Dont use them!

Hello *******, I am hoping I can assist with this issue you are having. First, I want to assure you we are not hacking your bank accounts as I read in your complaint and to apologize for the frustration you have experienced. I have found the problem. It appears last October, you Enrolled with Young Living, and at that time your order was placed in the Monthly Loyalty Rewards Program. Then a few weeks later in November, you accidentally created a second Young Living account and placed an order in the Monthly Loyalty Rewards program. This created two Loyalty Monthly orders in separate accounts, and both were active until April of this year. The October Loyalty subscription was canceled in April of this year, however, the account created in November is still active with Loyalty Rewards Monthly ordering. This is where the confusion comes in. Both accounts appear to have been created by you and I have a theory as to what happened. I am thinking in November of last year, you probably thought you were logging in to update your Monthly Loyalty order for the first time and inadvertently created a new separate Young Living account instead. You then proceeded to work primarily with the second newer account. I am also seeing a third account appears may be related to you, created around the time you created your first account. This could also be part of the problem you are experiencing. We are happy to assist you with this. I have a few ideas till help resolve this and prevent further issues moving forward. I would like the opportunity to reach out to you to help resolve this. You can reply to this response with a good time to call so we can discuss this in more detail. Together, I am confident we can sort this out. We appreciate your concerns and will do what we can to assist you. Sincerely,**************Young Living ****** Services Representative

Very sketchy business. After making a simple order on their website, they tried to charge the total again on a monthly basis. Their customer support actually tried to justify this with the fact that I didnt uncheck a box at checkout. The box asks if you want to make it a loyalty order, and apparently is checked by default. They continue to send highly suspicious emails about card declines, looking like they were composed by an 11 year old. I assumed for several months that these were some sort of unrelated scam emails, from maybe a leaked email address and order info. But no, after reaching out, I found out they really came from **. Their CS even blatantly said a lot of customers dont realize this. So this is apparently a very common occurrence for this illegitimate business, and they still think its appropriate to do. Thankfully, I know how to shop online, and ordered with a virtual burner card. Id recommend doing the same, or staying away from YL. Someone please file a class action.

Hello ******, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by your recent interactions with our company.Your feedback is incredibly valuable to us, and we take it very seriously. We strive to provide a seamless and transparent shopping experience for all our customers.We're actively investigating the issues you've raised, particularly regarding our checkout process and communication practices. We understand your concerns and appreciate your suggestion regarding the use of virtual burner cards. While we work to address the root causes of your experience, we encourage you to reach out to our customer support team if you require any further assistance or clarification.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to restore your trust in Young Living.Warm Regards,

This company is a Ponzi scheme scam at best and a cult at worst. I placed a one-time order just to find out that they had signed me up for a subscription against my will, which they called a "Loyalty Order."It took many emails back and forth to cancel the recurring order and then eventually I learned that they had signed me up to be a brand partner (I had not agreed to this nor seen this anywhere until I communicated with customer service).Email customer service was unable to cancel my account. Their online portal doesn't allow account cancellation. And finally, I had to call a number to work on account cancellation, which they told me on the phone they are not capable of cancelling my account and that I need to email another address for cancellation (************** **** *********** ***** ***), all of which took up valuable time.Their business practices borders on criminal, might actually be criminal (I'm not a lawyer, so someone with legal expertise might want to check into this), and they send out unsolicited emails without an unsubscribe option.Now I am waiting for confirmation that my account has been cancelled.I do not recommend engaging with this business whatsoever.

Hello *** We appreciate your feedback regarding your recent order, and the monthly order program you were inadvertently enrolled in. We are very sorry to hear that this was a negative experience and apologize for the trouble and the frustration that this has caused you. I have sent a message to the email associated with your review to discuss the situation further. Thank you.

I placed a one time order. After a month i have learned that the company placed a "loyalty order" which means that they meant to send me the same order every month.Now i am trying to get the charge cancelled. They said i should be waiting for the order to be delivered, that it is already processing in their warehouse, and that only after i have received it i could return it to them, and then get a refund- a whole process that might take a month.I am furious for the money taken without my permission, and my wasted time, and now that i have $300 missing on my account! Scammers! Beware!

Hello ***, We appreciate your feedback regarding your recent order, and the monthly order program you were inadvertently enrolled in. We are very sorry to hear that this was a negative experience and apologize for the trouble and the frustration that this has caused you. I have sent a message to the email associated with your review to discuss the situation further. Thank you.

Be careful with this business. I ordered here as a friend had these oils and they are nice, but they deceptively attempted to create a subscription for me without my knowledge and then told me that if the loyalty order box is checked while ordering, one will automatically be subscribed to a recurring subscription order, of which I had no awareness and I placed quite a substantial order. I perceived this as deceptive and potentially shady, so beware.

Hello _, We appreciate your feedback regarding your recent order, and the monthly order program you were inadvertently enrolled in. We are very sorry to hear that this was a negative experience and apologize for the trouble and the frustration that this has caused you. I have sent a message to the email associated with your review to discuss the situation further. Thank you.

Horrible customer support. Horrible time getting a return label. This company makes it virtually impossible to get answers. I was signed up automatically for a Loyalty Program and then had auto shipments. This all happened with out my knowledge. I will NEVER order from Young Living again.

Hello ******, We're truly sorry to hear about your experience with our customer support and the challenges you faced in obtaining a return label. Your feedback is important to us, and we apologize for any inconvenience caused.Rest assured, we are committed to addressing your concerns and improving our processes. We will reach out to you promptly with an update regarding your experience and any necessary steps to resolve the issues you encountered.

This company is not transparent with how your order is placed. If you want to buy a one time order then beware! They enroll you in a monthly membership program that auto charges your credit card. I tried to get that order canceled and the membership order canceled and that took a very long time with customer service. When they finally canceled the loyalty order they advised me that I should be able to place one time orders, I went ahead and gave it another shot. No luck, they said my order is delayed and they never shipped the product. I would go with any other company over this one. ************ with terrible customer service!

Hello *********************,We sincerely apologize for the inconvenience you experienced with our ordering process. Your feedback is important to us, and we want to assure you that we take your concerns seriously. We will investigate this matter thoroughly and provide you with an update as soon as possible regarding the transparency of our ordering system and any improvements we make to ensure a better experience for all our members.

I ordered 2 rose ointment's for around $60 on February 8,2024. I guess I Signed up for some kind of loyalty program??? On March 8, 2024 a $906 charge appeared on my credit card!!! Took forever to talk to a manager and get the problem taken care of. I love the Rose ******** but I will never order from this company again because of this $906 charge and they could not tell me how it occurred. Buyer beware!!!

Hi ****! Thank you for bringing this to our attention. We are sorry for the experience you had with an unknown charge from **, and it taking so long to be able to get a hold of a manager. It is not the experience we want our customers to have. We are investigating how this has occurred and will contact you with any information we find.

I was concerned with using a product from this brand, given the poor reviews I was reading... but I was given my word, by a friend, that they stood by their products. I was gifted one of their diffusers and it had a couple of issues with functionality. I understand that things can happen and was hopeful for a replacement unit. While the (second) customer service representative was very thorough in their investigation of the issue, and wanted to be sure they had all of the information, they ended up being very helpful and replacing the defective product. I will stick with the brand!

Hi ****! I am so glad that you had a great experience with Young Living ****** Services! We strive for excellence and are happy that we have been able to reach that goal in this situation. We appreciate your feedback! Thank you