Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a condo that was constructed by Edge homes. As soon as I started getting neighbors moving in, I started hearing them. I can hear cabinet doors opening and closing, neighbors talking to each other, neighbors walking around in their units, tv and music, cars driving outside, and babies crying. I contacted Edge under my home warranty several times to resolve the sound issues and they kept promising to fix it but never even sent anyone out to my home. This isn’t an issue of my neighbors being excessively loud - this is an issue of every day noises being carried across units. These noises disrupt my daily routine and often disturb my sleep. I should have the right to privacy in my own home. Edge has now stalled long enough that my home warranty has run out, despite me attempting to contact them regarding the noise issue prior to the end of my warranty. I’m worried that they will now refuse my claim because of their refusal to address my claim within the time limits of my home warranty. I understand that no soundproofing can stop every noise and if my neighbors were being excessively noisy I would be addressing this issue with them. However, I am hearing their conversations, tvs, music, cupboard doors opening and closing, etc. at levels that I shouldn’t be able to IF Edge constructed the condos the way I was told that they did.
Business Response
Date: 11/28/2022
Representatives of EDGE Homes and the insulation company met with the customer on Monday the 21st. We explained to the customer the insulation and sound reducing components installed in the walls and floors between the separate homes in the building, as well as the inspections that were performed by the city inspectors at the time of construction.
The customer mentioned she was having a third party inspection of the home and offered to send us a copy of the report. Once we receive it, we will review the report and make any code required corrections.Customer Answer
Date: 12/04/2022
Complaint: ********
I am rejecting this response because: as stated multiple times to Edge, my complaint is that Edge has constructed a home that has such poor sound insulation that I can hear my neighbors coughing, sneezing, opening and closing doors and cupboards, playing music, and watching TV at reasonable levels. I don't care that Edge is saying they built the condo up to code - they were still negligent and didn't soundproof my condo enough. Whether they built the condo up to code or not is suspect, but the complaint is that I can hear EVERYTHING and I shouldn't be able to just because Edge can't properly soundproof.
Sincerely,
***** *******Initial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought a condo from Edge Home, and the microwave is broken when we moved in. We contacted the appliance warranty contractor, and they came and checked the microwave. The microwave was dropped to the ground when Edge installed it, and the warranty contractor said we need to get a replacement from Edge. That happened in June. Now Edge is ignoring our request for a microwave replacement. We have been trying to get them to replace the microwave since June and we still have not got any resolution from Edge.Business Response
Date: 10/05/2022
This has been resolved. The microwave was replaced a while back. Please advise if this complaint needs further action.Initial Complaint
Date:08/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When my partner and I first started the process of building our home we worked out some numbers with their preferred lender and at the time the monthly payment was doable for us. Now, with the rates being higher it made the monthly payments about $1000 more and its just not doable for us anymore. We initially started working with one of their agents but a few months ago she quit and we were given a new agent that we spoke to once over the phone only because we asked to schedule a call with him and now we cant even get a hold of him at all... All we want is to speak to someone to cancel our home and get our money back that we were promised we would get.Initial Complaint
Date:05/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Due to the rising interest rates our property we are building with edge homes has become over $1k higher per month in payments. Because of this there is the possibility we will not be able to afford the home when it is done. We reached out to the Edge representative in charge of our build and they put us in touch with the ** of Sales who promised our Edge realtor would get us details on whether or not Edge could buy back our home. We were promised this information over 2 weeks ago at this point and still have not heard back from the realtor in charge of our sale even after multiple attempts to get that information.Business Response
Date: 05/18/2022
Thank you for reaching out. Our VP of Sales let us know that you have been in contact today, 5/18/22, and that you are going to speak with our in-house legal counsel later this afternoon to review the terms of your contract. If you have any additional questions or concerns in the meantime, please don't hesitate to reach out.Customer Answer
Date: 05/18/2022
Complaint: 17198726
I am rejecting this response because: I received a verbal promise from the ** of Sales that I would be able to sell our home back to Edge during our initial conversation. On this next conversation they have indicated that this is only for warranty work or related to life altering circumstances. It feels like they backed out of what was promised. I will reach out to legal to discuss this more in depth but there is no resolution at this point.
Sincerely,
*******************Business Response
Date: 05/20/2022
It is our understanding that you have spoken with our in-house legal counsel and have resolved any concerns that you had. However, if you have any unresolved concerns or complaints, please do not hesitate to reach out.Customer Answer
Date: 05/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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